Shipment delivered on the last day of delivery window yet Amazon accuses me of being late
Shipment was delivered on the last day of the delivery window and Amazon accuses me of being late because their receiving took 1 month!! Despite documents provided, the investigation result stands final and any forms of appeals or approaching the so-called Merchant Inbound Coaching (MIC) Team are denied. I opened two case to appeal and they are not accepting.
Delivery window is literally called DELIVERY window for a reason, they are the dates that our shipment deliver to a FC, they do not include the period Amazon takes to receive, doesn't it?
I have no other options to appeal and this is so unfair that sellers have to take this BS. Mods please help.
Case IDs 15200108521 and 15453592391.
@Dominic_Amazon@Topher_Amazon @KJ_Amazon @Danny_Amazon
Shipment delivered on the last day of delivery window yet Amazon accuses me of being late
Shipment was delivered on the last day of the delivery window and Amazon accuses me of being late because their receiving took 1 month!! Despite documents provided, the investigation result stands final and any forms of appeals or approaching the so-called Merchant Inbound Coaching (MIC) Team are denied. I opened two case to appeal and they are not accepting.
Delivery window is literally called DELIVERY window for a reason, they are the dates that our shipment deliver to a FC, they do not include the period Amazon takes to receive, doesn't it?
I have no other options to appeal and this is so unfair that sellers have to take this BS. Mods please help.
Case IDs 15200108521 and 15453592391.
@Dominic_Amazon@Topher_Amazon @KJ_Amazon @Danny_Amazon
3件の返信
KJ_Amazon
Hello @Seller_TV8aVWiDI6q6U Thanks for sharing that report with us in the forums.
I took a look at that case and asked our team to investigate the shipment and the Delivery Window date you are seeing. I will follow up when I have received an update from our partner team.
KJ_Amazon
