We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history
My account has been activated for a reason (We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.
). in the amazon info asks me to send information about the order. Currently I am using Amazon's fulfillment service (FBA). But my goods are only 3 days old and I haven't sold any products before my account was activated, so I can't send order information to send a letter to reactivate my account. Please guide me, what can I do at this time?
3件の返信
Dawn_Amazon
Hey there@Seller_16tlw2X99PhGa,
This is Dawn from Amazon, thank you for using Seller Forums.
We understand from your earlier sharing that you need assistance regarding selling privileges and seeking reactivation support on the document criteria.
We do not have visibility on the actual scenario but please allow us to share some tips that might be useful to you:
-- The address, such as the URL or store address, of other stores where you sell these products, where applicable.
-- Evidence to support identification of your business. For example, your legal person identity card, business website or email, company bank information, or business registration information (such as business license).
-- Valid supply chain document such as invoices, purchasing agreement
In order to ensure your documents are not rejected, make sure that they meet the following requirements:
* Be valid (not expired, revoked, inactive or closed).
* Be high resolution and unobstructed (clear, readable, visible and in focus).
* Be complete and not cut off from any sides (not angled or cropped).
* Be a scanned image or photo of the original document taken from your mobile device's camera.
* Display the full document (front and back, if applicable).
* Be less than 50MB in size.
* Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
* Be authentic and unaltered.
* Must not be password-protected.
* Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.
To learn more about our requirements, you may go to "Seller Identity Verification": https://sellercentral.amazon.com/gp/help/external/QRP483PDN88Q3M9
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Thank you,
Dawn
Emet_Amazon
Hello @Seller_16tlw2X99PhGa,
Thank you for posting follow up information on your situation.
As previously noted, you will need to provide business verification documentation, and valid invoices and proof of a valid supply chain via the account health page in seller central. The top right of this page should have an appeal button, if the account is deactivated.
So that you can make sure that all of your documentation meets our requirements, I would advise reviewing our seller identity verification help page so your utility bill or business information meets our requirement.
Additionally, your invoices will need to meet our expectations listed in the responsible sourcing help page.
I also wanted to touch on a statement you had originally made. You advised that you had not sold anything and that the listings were 3 days old.
This could be a cause of the concern, depending on the type of products or brands listed, we may need to verify that you have a valid supply chain. Can you advise on the type of product or brand you listed? Do you have written authorization to use the intellectual properties associated with the product? Have you confirmed that your supplier has been authorized by the brand?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
