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Seller_y8V6zquwL4zKO

Urgent Help Needed: FBA Shipment FBA18HDK30YJ Missing for 4 Months, Defect Added

Hi Amazon Sellers & Support,

I’m facing a critical issue with my FBA shipment (FBA18HDK30YJ) and desperately need advice or escalation help. Here’s the timeline:

Oct 24, 2024: Shipment marked as “Checked in and Received” at TEB9 (Somerset, NJ).

Zero units ever listed—entire shipment vanished.

Defect added: “Deleted and abandoned shipments” (unjustified, as tracking confirms delivery).

Case History:

#16775609041 (Opened Dec 4, 2024)

#16945370131 (Opened Jan 2, 2025)

Both still “Work in progress” with no resolution for 4 MONTHS. Last update on Feb 12, 2025: “Please await while we review…”

This delay is crippling my business—missing inventory + unfair defect. Has anyone dealt with similar issues? How do I escalate this? Seller Support keeps closing the loop without answers.

Request to Amazon: Please prioritize this! Provide a detailed update, reverse the defect, and locate the shipment.

Thanks for any guidance. Willing to share docs/screenshots if needed.

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タグ:フルフィルメント, フルフィルメントセンター, 配送の紛失
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Seller_y8V6zquwL4zKO

Urgent Help Needed: FBA Shipment FBA18HDK30YJ Missing for 4 Months, Defect Added

Hi Amazon Sellers & Support,

I’m facing a critical issue with my FBA shipment (FBA18HDK30YJ) and desperately need advice or escalation help. Here’s the timeline:

Oct 24, 2024: Shipment marked as “Checked in and Received” at TEB9 (Somerset, NJ).

Zero units ever listed—entire shipment vanished.

Defect added: “Deleted and abandoned shipments” (unjustified, as tracking confirms delivery).

Case History:

#16775609041 (Opened Dec 4, 2024)

#16945370131 (Opened Jan 2, 2025)

Both still “Work in progress” with no resolution for 4 MONTHS. Last update on Feb 12, 2025: “Please await while we review…”

This delay is crippling my business—missing inventory + unfair defect. Has anyone dealt with similar issues? How do I escalate this? Seller Support keeps closing the loop without answers.

Request to Amazon: Please prioritize this! Provide a detailed update, reverse the defect, and locate the shipment.

Thanks for any guidance. Willing to share docs/screenshots if needed.

注文の出荷
タグ:フルフィルメント, フルフィルメントセンター, 配送の紛失
10
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Bryce_Amazon
Seller_y8V6zquwL4zKO様の投稿への返信

Greetings,

Thanks for raising this here on the forums. I reviewed the details of the case and can see that Seller Support was able to successfully locate the units (per their last reply). Can you confirm that you're seeing the updated inventory totals on your end?

- Bryce

10
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Seller_y8V6zquwL4zKO

Urgent Help Needed: FBA Shipment FBA18HDK30YJ Missing for 4 Months, Defect Added

Hi Amazon Sellers & Support,

I’m facing a critical issue with my FBA shipment (FBA18HDK30YJ) and desperately need advice or escalation help. Here’s the timeline:

Oct 24, 2024: Shipment marked as “Checked in and Received” at TEB9 (Somerset, NJ).

Zero units ever listed—entire shipment vanished.

Defect added: “Deleted and abandoned shipments” (unjustified, as tracking confirms delivery).

Case History:

#16775609041 (Opened Dec 4, 2024)

#16945370131 (Opened Jan 2, 2025)

Both still “Work in progress” with no resolution for 4 MONTHS. Last update on Feb 12, 2025: “Please await while we review…”

This delay is crippling my business—missing inventory + unfair defect. Has anyone dealt with similar issues? How do I escalate this? Seller Support keeps closing the loop without answers.

Request to Amazon: Please prioritize this! Provide a detailed update, reverse the defect, and locate the shipment.

Thanks for any guidance. Willing to share docs/screenshots if needed.

13件の閲覧
1件の返信
注文の出荷
タグ:フルフィルメント, フルフィルメントセンター, 配送の紛失
10
返信
user profile
Seller_y8V6zquwL4zKO

Urgent Help Needed: FBA Shipment FBA18HDK30YJ Missing for 4 Months, Defect Added

Hi Amazon Sellers & Support,

I’m facing a critical issue with my FBA shipment (FBA18HDK30YJ) and desperately need advice or escalation help. Here’s the timeline:

Oct 24, 2024: Shipment marked as “Checked in and Received” at TEB9 (Somerset, NJ).

Zero units ever listed—entire shipment vanished.

Defect added: “Deleted and abandoned shipments” (unjustified, as tracking confirms delivery).

Case History:

#16775609041 (Opened Dec 4, 2024)

#16945370131 (Opened Jan 2, 2025)

Both still “Work in progress” with no resolution for 4 MONTHS. Last update on Feb 12, 2025: “Please await while we review…”

This delay is crippling my business—missing inventory + unfair defect. Has anyone dealt with similar issues? How do I escalate this? Seller Support keeps closing the loop without answers.

Request to Amazon: Please prioritize this! Provide a detailed update, reverse the defect, and locate the shipment.

Thanks for any guidance. Willing to share docs/screenshots if needed.

注文の出荷
タグ:フルフィルメント, フルフィルメントセンター, 配送の紛失
10
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user profile

Urgent Help Needed: FBA Shipment FBA18HDK30YJ Missing for 4 Months, Defect Added

投稿者：Seller_y8V6zquwL4zKO

Hi Amazon Sellers & Support,

I’m facing a critical issue with my FBA shipment (FBA18HDK30YJ) and desperately need advice or escalation help. Here’s the timeline:

Oct 24, 2024: Shipment marked as “Checked in and Received” at TEB9 (Somerset, NJ).

Zero units ever listed—entire shipment vanished.

Defect added: “Deleted and abandoned shipments” (unjustified, as tracking confirms delivery).

Case History:

#16775609041 (Opened Dec 4, 2024)

#16945370131 (Opened Jan 2, 2025)

Both still “Work in progress” with no resolution for 4 MONTHS. Last update on Feb 12, 2025: “Please await while we review…”

This delay is crippling my business—missing inventory + unfair defect. Has anyone dealt with similar issues? How do I escalate this? Seller Support keeps closing the loop without answers.

Request to Amazon: Please prioritize this! Provide a detailed update, reverse the defect, and locate the shipment.

Thanks for any guidance. Willing to share docs/screenshots if needed.

注文の出荷
タグ:フルフィルメント, フルフィルメントセンター, 配送の紛失
10
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Bryce_Amazon
Seller_y8V6zquwL4zKO様の投稿への返信

Greetings,

Thanks for raising this here on the forums. I reviewed the details of the case and can see that Seller Support was able to successfully locate the units (per their last reply). Can you confirm that you're seeing the updated inventory totals on your end?

- Bryce

10
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Bryce_Amazon
Seller_y8V6zquwL4zKO様の投稿への返信

Greetings,

Thanks for raising this here on the forums. I reviewed the details of the case and can see that Seller Support was able to successfully locate the units (per their last reply). Can you confirm that you're seeing the updated inventory totals on your end?

- Bryce

10
user profile
Bryce_Amazon
Seller_y8V6zquwL4zKO様の投稿への返信

Greetings,

Thanks for raising this here on the forums. I reviewed the details of the case and can see that Seller Support was able to successfully locate the units (per their last reply). Can you confirm that you're seeing the updated inventory totals on your end?

- Bryce

10
返信
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう