Requesting assistance in handling losses caused by system refund after exchange
Dear Amazon forum moderator:
I recently encountered a loss problem caused by automatic refund by the system. Please assist in investigating and handling it. The following is the incident:
Order problem: The product ordered by the customer was damaged during transportation (order number: 113-8438442-5385811). I immediately provided free exchange service (only communicated through the station letter, and did not place a new order). After the exchange was completed, the customer replied that he had received the replacement product, but 2 days later, the Amazon system automatically issued a full refund for the original order, resulting in my loss of goods and payment
Because SAFE-T repeatedly rejected my claim request information (claim number: 46349-01080-1364625), and because it was not resolved after multiple self-communications, I hereby post to request the moderator to intervene. Thank you for your understanding and support!
@Atlas_Amazon@Bryce_Amazon@Cade_Amazon@Charly_Amazon@Cooper_Amazon@CR_Amazon@Danika_Amazon@Danny_Amazon@Dominic_Amazon@Dougal_Amazon@Emet_Amazon@Jameson_Amazon@Joey_Amazon@KJ_Amazon@Micah_Amazon@Michelle_Amazon@Quincy_Amazon@Roberto_Amazon@Roxy_Amazon@Steve_Amazon@Tatiana_Amazon@Troy_Amazon@Topher_Amazon@Veronica_Amazon
Requesting assistance in handling losses caused by system refund after exchange
Dear Amazon forum moderator:
I recently encountered a loss problem caused by automatic refund by the system. Please assist in investigating and handling it. The following is the incident:
Order problem: The product ordered by the customer was damaged during transportation (order number: 113-8438442-5385811). I immediately provided free exchange service (only communicated through the station letter, and did not place a new order). After the exchange was completed, the customer replied that he had received the replacement product, but 2 days later, the Amazon system automatically issued a full refund for the original order, resulting in my loss of goods and payment
Because SAFE-T repeatedly rejected my claim request information (claim number: 46349-01080-1364625), and because it was not resolved after multiple self-communications, I hereby post to request the moderator to intervene. Thank you for your understanding and support!
@Atlas_Amazon@Bryce_Amazon@Cade_Amazon@Charly_Amazon@Cooper_Amazon@CR_Amazon@Danika_Amazon@Danny_Amazon@Dominic_Amazon@Dougal_Amazon@Emet_Amazon@Jameson_Amazon@Joey_Amazon@KJ_Amazon@Micah_Amazon@Michelle_Amazon@Quincy_Amazon@Roberto_Amazon@Roxy_Amazon@Steve_Amazon@Tatiana_Amazon@Troy_Amazon@Topher_Amazon@Veronica_Amazon
1件の返信
Seller_OvL8C4BJWiuS9
That was your mistake. Don't replace anything unless it's done through the buyers account through Amazon requesting a replacement. Amazon doesn't recognize you replaced it and only sees you didn't address the claim, so they will automatically refund.
