Why is my AHR dropping for no reason?
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Seller_Qvkq0XIyYVeNa

Why is my AHR dropping for no reason?

It seems as though I'm hitting all the KPM's that Amazon wants me to hit, but my AHR has steadily dropped from 530 in January to 300 now.

Why? And how can I tell what is affecting my AHR?

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Seller_nRFmxiQg4EGrw

This score is based on sales volume, and is calculated on a rolling 180 day average. I suspect that you are selling less now than you were in Q4 last year, which would be what gave you the 530 in January.

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Nikki_Amazon

Greetings NYCDirectIn general, at Amazon, violations or other performance metrics being removed from a seller's dashboard does not necessarily mean the underlying issue has been fully resolved or will not impact future performance evaluations.

Acknowledging and addressing the root causes of violations, even if they are no longer visibly tracked, can demonstrate accountability and a commitment to improvement however, Amazon's performance management systems are complex, and removing violations from the dashboard may simply indicate they are no longer being actively monitored, not that they have been fully absolved. There may also be residual effects from past violations that continue to influence metrics like AHR, even if the violations themselves are no longer visible.


Have you acknowledged any violations or had any other violations that, as of now, are not showing on your dashboard between January and now?


Please visit the page Account Health Rating for more information.

Thank you for contacting us! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.

I wish you all the best,


-Nikki

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