Customer return reason abuse and reimbursement
We offer several small, cheap items with free shipping (as in, we've built the shipping charge into the total price). So it may be a $7 knob which costs us $6 to ship, so we list it on Amazon for $13 with free shipping.
When a customer returns an item for an invalid return reason and they've already been auto-refunded by Amazon, our only recourse has been to file a Safe-T claim. We often get those approved, but Amazon only reimburses us for the cost of the return shipping label. We are still out the $6 cost of the outbound shipping.
Would moving the item to $7 with a $6 shipping charge change this? Would Amazon then start granting us reimbursement of the outbound label as well when we can prove to them that the return reason was invalid?
We're just getting beat up absorbing all of these outbound shipping costs for customers who don't know how to read what they're buying (or are abusing Amazon's return policy by choosing a return reason that claims we made the error instead of them.)
Customer return reason abuse and reimbursement
We offer several small, cheap items with free shipping (as in, we've built the shipping charge into the total price). So it may be a $7 knob which costs us $6 to ship, so we list it on Amazon for $13 with free shipping.
When a customer returns an item for an invalid return reason and they've already been auto-refunded by Amazon, our only recourse has been to file a Safe-T claim. We often get those approved, but Amazon only reimburses us for the cost of the return shipping label. We are still out the $6 cost of the outbound shipping.
Would moving the item to $7 with a $6 shipping charge change this? Would Amazon then start granting us reimbursement of the outbound label as well when we can prove to them that the return reason was invalid?
We're just getting beat up absorbing all of these outbound shipping costs for customers who don't know how to read what they're buying (or are abusing Amazon's return policy by choosing a return reason that claims we made the error instead of them.)
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Seller_DdmPiA1p1S2Wu
Amazon will refund the buyer the outbound shipping paid when the return is processed though RFS. If the buyer selected a buyer faulted return reason, you should be able to file a SAFE-T claim to get the incorrectly refunded outbound shipping reimbursed. (I submitted 3 like this today and all were approved.) If the buyer lies and selects a false seller faulted return reason, you can file a SAFE-T claim requesting both the outbound and return label cost, but it's hit or miss. Many times Amazon will only let you get the return label cost reimbursed but not the outbound. I always ask for both, but I only get the outbound sometimes.
