ASIN and Category Restricted Even Though I am Brand Owner
case ID 17838225131
I recently listed my dietary supplement under my brand , which is fully registered under Amazon Brand Registry. The listing was initially approved and active.
Once I got the listing live, I proceeded to design the label, pay the manufacturer, and produce the inventory — investing over $6,000 USD into this product and brand. When the products were ready, I returned to Seller Central to create a shipping plan, only to be shocked that the listing was suddenly inactive — with no email, warning, or notification.
It now shows that approval is required, and when I try to apply, I receive this message:
“We are not accepting applications to sell:
Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)
Other Human Ingestible in New, Used, Refurbished, Collectible condition(s)”
I cannot update or edit the ASIN, even though it's still visible on Amazon. This is incredibly concerning, as I am the brand owner, I have invested significantly in this launch, and I’ve already received my manufactured goods.
I was told by support that there are no restrictions on the ASIN, but then a second support message said:
“Your account does not currently meet the criteria required to list these products due to account metrics, distribution pathways of the brand, or other factors.”
These conflicting messages have left me confused and anxious. I have all compliance documentation, real product photos, and certificates from the manufacturer ready to submit. I’m more than willing to provide whatever Amazon needs to prove authenticity and quality.
Can you please clarify if I’m truly restricted, and if there is any way to resolve this? I respectfully ask for your help in finding a solution . thank you
ASIN and Category Restricted Even Though I am Brand Owner
case ID 17838225131
I recently listed my dietary supplement under my brand , which is fully registered under Amazon Brand Registry. The listing was initially approved and active.
Once I got the listing live, I proceeded to design the label, pay the manufacturer, and produce the inventory — investing over $6,000 USD into this product and brand. When the products were ready, I returned to Seller Central to create a shipping plan, only to be shocked that the listing was suddenly inactive — with no email, warning, or notification.
It now shows that approval is required, and when I try to apply, I receive this message:
“We are not accepting applications to sell:
Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)
Other Human Ingestible in New, Used, Refurbished, Collectible condition(s)”
I cannot update or edit the ASIN, even though it's still visible on Amazon. This is incredibly concerning, as I am the brand owner, I have invested significantly in this launch, and I’ve already received my manufactured goods.
I was told by support that there are no restrictions on the ASIN, but then a second support message said:
“Your account does not currently meet the criteria required to list these products due to account metrics, distribution pathways of the brand, or other factors.”
These conflicting messages have left me confused and anxious. I have all compliance documentation, real product photos, and certificates from the manufacturer ready to submit. I’m more than willing to provide whatever Amazon needs to prove authenticity and quality.
Can you please clarify if I’m truly restricted, and if there is any way to resolve this? I respectfully ask for your help in finding a solution . thank you
7件の返信
Seller_kIukTwdhvntAp
This issue has been posted about ad nauseam on the Forum for weeks/months now. You would have known (probably before you spent the money) if you spent more time reading posts here.
Follow this post for some possible help --
DIETARY SUPPLEMENTS
https://sellercentral.amazon.com/seller-forums/discussions/t/08220707-e6c4-41d6-b135-0bb521f5bc7a?postId=08220707-e6c4-41d6-b135-0bb521f5bc7a
From @manny_amazon on 4/4/2025 --
"As part of our ongoing efforts to provide the best possible customer experience, Amazon has implemented additional restrictions for Ingestible Brands, a.k.a dietary supplements. Unfortunately, we are not accepting applications for ingestible brands at this time.
If you feel that the categorization is wrong, please reach out to Seller Support so they can investigate this for you. If you are able to get this re-categorized, please provide me with the new case ID so I can look into this further for you.
If you are a brand owner, you can also reach out to Brand Registry Support and ask them to approve you within the Health & Personal Care category, which will allow you to list those products.
Regards,
- Manny"
Seller_laY1cSO4hvje5
thank you for your reply . I contact the brand registry and this is their responde :
Upon reviewing your case, we would like to inform you that:
We are unable to reproduce the issue from this account, as you have written to us from your brand registry account.
Amazon Brand listing/editing and others can be granted to a Selling Account only.
Please contact us using your seller central account since Brand Benefits can only be added to Seller Central and the ID used to create this contact doesn’t show up in our systems to be linked to any Seller Central account.
For contacting us through the selling account, login into your selling account from which you are trying using the brand benefits and create a case with us from there.
Sandy_Amazon
Hi @Seller_laY1cSO4hvje5
Sandy from the Community Manager team here.
I read the responses in this post and understand you already contacted BR support. Would you please give me that specific case ID so I can investigate and reach out to appropriate teams directly?
Best,
Sandy
Seller_GFYRgQYxHSsGX
Any update? did you fix it? if so how please share
