Hi @Seller_eS88bLTEuodjL,

Dominic from Amazon here, happy to help you with this. I think this is about the negative feedback rate?

Negative Feedback Rate

The Negative Feedback Rate (represented as a percentage) is the number of orders that have received negative feedback divided by the number of orders in the relevant period. This metric is order-correlated, meaning we look at the date of the order (not the date on which the feedback was received) when computing the rate. The Negative Feedback Rate might not match the feedback that buyers see, which is calculated based on when the feedback was received instead of when the order was placed.

A seller who maintains a low percentage of negative feedback reflects our customer-centric philosophy. One- and two-star ratings are considered negative. For more information, go to Monitor your account health.

If you received negative feedback from a buyer, we recommend that you try to identify what caused the negative experience and work with the buyer using one of the following options:

Use the Feedback Manager

Go to Feedback under the Performance tab.

In the Recent Feedback table, select Contact Customer under the Actions column next to the designated Order ID.

Use the Buyer-Seller Messaging templates

For more information, go to Email templates for Buyer-Seller Messaging.

Note: You can only use the Buyer-Seller Messaging templates to contact a buyer in regards to an order or a customer service question.

If you believe a buyer submitted incorrect feedback, and if it meets the requirements for removal, you can request a removal using the following action in the Feedback Manager:

Go to the Feedback Manager.

In the Recent Feedback table, next to the Order ID you want to request feedback removal, select Request removal under the Actions column.

Note: If a buyer withdraws negative feedback, it is not counted as part of ODR. However, it might take up to 48 hours after a buyer has removed the feedback for it to be removed from your ODR.

Best,

Dominic