Overcharged on FBA Pick & Pack Fees, reimbursement requests ignored
I noticed that the FBA Pick & Pack fee for one of my items temporarily increased and then reverted to its previous, lower rate.
During the period of the increased fee, I had several orders. I opened a case (Case ID: 17866625301) requesting reimbursement for the difference. Instead of processing the reimbursement, Amazon remeasured the item again - despite already having done so - and confirmed the correct (lower) fee. However, they still ignored my reimbursement request.
In another case (Case ID: 17719400761), when I noticed the fee increase, I submitted a remeasurement request before the fee dropped back down. It took nearly a month for Amazon to complete the remeasurement. They again confirmed the lower, correct FBA Pick & Pack fee and reimbursed me for only 10 units - despite the fact that 39 units were overcharged.
When I followed up to request reimbursement for the remaining 29 units, they ignored my request and instead initiated yet another remeasurement of the item.
Overcharged on FBA Pick & Pack Fees, reimbursement requests ignored
I noticed that the FBA Pick & Pack fee for one of my items temporarily increased and then reverted to its previous, lower rate.
During the period of the increased fee, I had several orders. I opened a case (Case ID: 17866625301) requesting reimbursement for the difference. Instead of processing the reimbursement, Amazon remeasured the item again - despite already having done so - and confirmed the correct (lower) fee. However, they still ignored my reimbursement request.
In another case (Case ID: 17719400761), when I noticed the fee increase, I submitted a remeasurement request before the fee dropped back down. It took nearly a month for Amazon to complete the remeasurement. They again confirmed the lower, correct FBA Pick & Pack fee and reimbursed me for only 10 units - despite the fact that 39 units were overcharged.
When I followed up to request reimbursement for the remaining 29 units, they ignored my request and instead initiated yet another remeasurement of the item.
4件の返信
Seller_U5afxPPJ07WZy
I kindly request your assistance with this issue, as Seller Support has not been helpful and has repeatedly ignored my requests
@Bryce_Amazon@Jameson_Amazon@Topher_Amazon
Christine_Amazon
Hi @Seller_U5afxPPJ07WZy
Christine here from Amazon Forums.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Christine_Amazon
Hi @Seller_U5afxPPJ07WZy
The team in charge has opened a case to work with you directly.
Please follow up in the case ID 17898623721 for any questions or issues regarding this topic.
Hope you have a great day!
Christine.
