refunds to customer
How do I cancel a refund? The customer said she never received the package, but later on she did. I can't figure out how to cancel the refund.
refunds to customer
How do I cancel a refund? The customer said she never received the package, but later on she did. I can't figure out how to cancel the refund.
3件の返信
Seller_OvL8C4BJWiuS9
You can't cancel a refund. The buyer has to tell Amazon to re-charge her for it (which doesn't always seem to work).
Seller_DdmPiA1p1S2Wu
You have about 30 minutes to cancel a refund once it is issued. You will see a "Cancel Refund" button (or similar) on the actual order page during the period you can cancel it. After that, there is no way without the buyer helping by asking Amazon to perform "Retro Recharge" which from what I hear is sometimes difficult to get Amazon to do even with the buyer helping.
Jameson_Amazon
Hi @Seller_kvQw6xsPX81hC,
Thank you for reaching out about this and for your patience here! I'm happy to see that sellers have jumped in here to provide you with an answer.
While I know that this specific order has already passed, I did want to provide some additional information in case this happens again in the future.
When you manually generate a refund, it will stay in Pending status for up to two hours, in this time you should be able to cancel the refund.
To cancel the refund, please perform the following steps:
- From the Orders menu in Seller Central, click Manage Orders.
- On the Manage Orders page, click the order ID for which you have issued a refund.
- On the Order details page, click Cancel refunds.
Please note that refunds issued through feeds cannot be canceled and will be processed immediately.
For more information on this process, I'd recommend reading through this help page.
If you have any additional questions, please let me know!
Jameson
