This product has been identified as an unapproved product that does not meet the FDA's labeling requirements
Dear Amazon and Professional Seller,
We appreciate the support and expertise you provide to sellers like us. One of our listings has recently been restricted due to the FDA's labeling requirements, an issue many sellers seem to be facing. Despite submitting my appeal, I've been waiting for over 10 business days for a response, during which time my sales and brand reputation have taken a hit.
My labels are clearly in English, with some ingredients also listed in Spanish alongside the primary English labeling. It's puzzling why this item has been flagged, as the primary language is clear and in compliance with regulations. It seems that Amazon's algorithm may have processed this incorrectly.
This situation not only impacts my business but also affects the reputation of my brand. It is disheartening to see other sellers facing similar challenges, with some succeeding in their appeals. While awaiting Amazon's response, I am eager to understand if there are proactive measures to prevent this issue from recurring. Sellers invest in their top-selling items, and having them restricted significantly impacts our businesses and reputations.
And does the same algorithm apply to top-selling items as well? :-) Please feel free to drop us a line.
This product has been identified as an unapproved product that does not meet the FDA's labeling requirements
Dear Amazon and Professional Seller,
We appreciate the support and expertise you provide to sellers like us. One of our listings has recently been restricted due to the FDA's labeling requirements, an issue many sellers seem to be facing. Despite submitting my appeal, I've been waiting for over 10 business days for a response, during which time my sales and brand reputation have taken a hit.
My labels are clearly in English, with some ingredients also listed in Spanish alongside the primary English labeling. It's puzzling why this item has been flagged, as the primary language is clear and in compliance with regulations. It seems that Amazon's algorithm may have processed this incorrectly.
This situation not only impacts my business but also affects the reputation of my brand. It is disheartening to see other sellers facing similar challenges, with some succeeding in their appeals. While awaiting Amazon's response, I am eager to understand if there are proactive measures to prevent this issue from recurring. Sellers invest in their top-selling items, and having them restricted significantly impacts our businesses and reputations.
And does the same algorithm apply to top-selling items as well? :-) Please feel free to drop us a line.
4件の返信
Seller_kIukTwdhvntAp
"I've been waiting for over 10 business days for a response,"
"Please feel free to drop us a line. "
First, NO ONE is going to drop you a line. This is a FORUM and generally only Amazon SELLERS are here, not Amazon itself. The occasional MOD drops by to monitor the site and remove any links to other sites though.
As to the 10 business days--
EVERYTHING is backed up due to all the suspensions for people that simply can't be bothered to read any rules as well as other changes that they have made regarding ‘generic’ product rules.
Amazon time is not anything close to what the rest of the world recognizes as a time frame. That (insert a number) of hours used so often by Amazon can be anywhere from three days to three weeks or even longer.
Honestly if anything less than two to three weeks and more is 'too long' you are going to have a very stressful AND disappointing time on Amazon.
They are well known for making a snail look fast.
Sit back, relax, and study Seller U so your next message is not “please help with my Section 3 suspension”.
https://sell.amazon.com/learn
Seller_h6rI8dTj7dHcq
@KJ_Amazon @Dominic_Amazon
Hello Amazon. Do you have any feedback? Case id is 15709784571
Our team reviewed the listing details and images to ensure we followed Amazon and the FDA's guidelines. The label is in English and we need help understanding the issues.
Thank you
Michelle_Amazon
Hi @Seller_h6rI8dTj7dHcq,
Michelle at Amazon here. I have reviewed Case: 15842005381 and I can see that they are in the process of reinstating your listing. If your listing is not live after 48 hours, reply back to Case: 15842005381 and let them know so they can check to see why it's not back up.
Wishing you the best in your sales!
