My account is deactivated, I can't get a response to my appeal

Hello! My account was blocked for violating intellectual property policy in Japan. I have been selling on Amazon for many years. All these years, I have only sold original products. I have never violated intellectual property policy. Two weeks ago, I filed an appeal with Amazon Japan support. When I filed the appeal, there was a message that the appeal would be reviewed within 1-2 days. More than two weeks have passed and my appeal has not been reviewed. Due to the blocking of my account in Japan, my main account in the United States was blocked. I am very concerned about this situation. Please help me solve my problem. Has anyone encountered such a problem?