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Seller_7PjTmWsagUsLP

I'm facing the issue with the missing shipments and Amazon agents doesn't respond to me in the case.

Dear Amazon Seller Community,

I hope you're all doing well.

I'm reaching out to share an ongoing issue regarding missing shipments. I’ve lost a significant number of units and immediately opened a case with Amazon. I also submitted all the required documentation they requested, but unfortunately, I haven’t received any response from their side, and it's been quite some time.

I’m not sure how to move forward from here, and I’m hoping someone from the community or the Amazon team can guide me on the next steps or escalate this issue.

Thank you in advance for your support and suggestions!

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タグ:配送の紛失
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Seller_7PjTmWsagUsLP

I'm facing the issue with the missing shipments and Amazon agents doesn't respond to me in the case.

Dear Amazon Seller Community,

I hope you're all doing well.

I'm reaching out to share an ongoing issue regarding missing shipments. I’ve lost a significant number of units and immediately opened a case with Amazon. I also submitted all the required documentation they requested, but unfortunately, I haven’t received any response from their side, and it's been quite some time.

I’m not sure how to move forward from here, and I’m hoping someone from the community or the Amazon team can guide me on the next steps or escalate this issue.

Thank you in advance for your support and suggestions!

注文の出荷
タグ:配送の紛失
00
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Jameson_Amazon
Seller_7PjTmWsagUsLP様の投稿への返信

Hi @Seller_7PjTmWsagUsLP,

Thank you for reaching out on the Seller Forums! I wanted to chime in here and offer additional guidance regarding the documentation required to proceed with the investigation.

Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:

  • The date of purchase/packing
  • Product name
  • Quantity
  • A signed packing slip if you are the manufacturer with the shipment or purchase order ID
  • An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

You also may be asked to include a proof of delivery. For LTL or FTL shipments, this will be the bill of lading. This should include:

  • The number of boxes in the shipment
  • The total weight when picked up by the carrier
  • An Amazon stamp confirming the shipment was received and signed for at the fulfillment center

For more information on this process, I would recommend reading through the following resources:

After reviewing those requirements further, if you believe your documents do in fact include all the above information, please send me your case IDs for this situation and I'd be happy to take a further look!

In the meantime, please let me know if you have any additional questions.

Jameson

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Seller_7PjTmWsagUsLP

I'm facing the issue with the missing shipments and Amazon agents doesn't respond to me in the case.

Dear Amazon Seller Community,

I hope you're all doing well.

I'm reaching out to share an ongoing issue regarding missing shipments. I’ve lost a significant number of units and immediately opened a case with Amazon. I also submitted all the required documentation they requested, but unfortunately, I haven’t received any response from their side, and it's been quite some time.

I’m not sure how to move forward from here, and I’m hoping someone from the community or the Amazon team can guide me on the next steps or escalate this issue.

Thank you in advance for your support and suggestions!

3件の閲覧
1件の返信
注文の出荷
タグ:配送の紛失
00
返信
user profile
Seller_7PjTmWsagUsLP

I'm facing the issue with the missing shipments and Amazon agents doesn't respond to me in the case.

Dear Amazon Seller Community,

I hope you're all doing well.

I'm reaching out to share an ongoing issue regarding missing shipments. I’ve lost a significant number of units and immediately opened a case with Amazon. I also submitted all the required documentation they requested, but unfortunately, I haven’t received any response from their side, and it's been quite some time.

I’m not sure how to move forward from here, and I’m hoping someone from the community or the Amazon team can guide me on the next steps or escalate this issue.

Thank you in advance for your support and suggestions!

注文の出荷
タグ:配送の紛失
00
3件の閲覧
1件の返信
返信
user profile

I'm facing the issue with the missing shipments and Amazon agents doesn't respond to me in the case.

投稿者：Seller_7PjTmWsagUsLP

Dear Amazon Seller Community,

I hope you're all doing well.

I'm reaching out to share an ongoing issue regarding missing shipments. I’ve lost a significant number of units and immediately opened a case with Amazon. I also submitted all the required documentation they requested, but unfortunately, I haven’t received any response from their side, and it's been quite some time.

I’m not sure how to move forward from here, and I’m hoping someone from the community or the Amazon team can guide me on the next steps or escalate this issue.

Thank you in advance for your support and suggestions!

注文の出荷
タグ:配送の紛失
00
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1件の返信
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user profile
Jameson_Amazon
Seller_7PjTmWsagUsLP様の投稿への返信

Hi @Seller_7PjTmWsagUsLP,

Thank you for reaching out on the Seller Forums! I wanted to chime in here and offer additional guidance regarding the documentation required to proceed with the investigation.

Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:

  • The date of purchase/packing
  • Product name
  • Quantity
  • A signed packing slip if you are the manufacturer with the shipment or purchase order ID
  • An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

You also may be asked to include a proof of delivery. For LTL or FTL shipments, this will be the bill of lading. This should include:

  • The number of boxes in the shipment
  • The total weight when picked up by the carrier
  • An Amazon stamp confirming the shipment was received and signed for at the fulfillment center

For more information on this process, I would recommend reading through the following resources:

After reviewing those requirements further, if you believe your documents do in fact include all the above information, please send me your case IDs for this situation and I'd be happy to take a further look!

In the meantime, please let me know if you have any additional questions.

Jameson

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Jameson_Amazon
Seller_7PjTmWsagUsLP様の投稿への返信

Hi @Seller_7PjTmWsagUsLP,

Thank you for reaching out on the Seller Forums! I wanted to chime in here and offer additional guidance regarding the documentation required to proceed with the investigation.

Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:

  • The date of purchase/packing
  • Product name
  • Quantity
  • A signed packing slip if you are the manufacturer with the shipment or purchase order ID
  • An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

You also may be asked to include a proof of delivery. For LTL or FTL shipments, this will be the bill of lading. This should include:

  • The number of boxes in the shipment
  • The total weight when picked up by the carrier
  • An Amazon stamp confirming the shipment was received and signed for at the fulfillment center

For more information on this process, I would recommend reading through the following resources:

After reviewing those requirements further, if you believe your documents do in fact include all the above information, please send me your case IDs for this situation and I'd be happy to take a further look!

In the meantime, please let me know if you have any additional questions.

Jameson

00
user profile
Jameson_Amazon
Seller_7PjTmWsagUsLP様の投稿への返信

Hi @Seller_7PjTmWsagUsLP,

Thank you for reaching out on the Seller Forums! I wanted to chime in here and offer additional guidance regarding the documentation required to proceed with the investigation.

Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:

  • The date of purchase/packing
  • Product name
  • Quantity
  • A signed packing slip if you are the manufacturer with the shipment or purchase order ID
  • An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

You also may be asked to include a proof of delivery. For LTL or FTL shipments, this will be the bill of lading. This should include:

  • The number of boxes in the shipment
  • The total weight when picked up by the carrier
  • An Amazon stamp confirming the shipment was received and signed for at the fulfillment center

For more information on this process, I would recommend reading through the following resources:

After reviewing those requirements further, if you believe your documents do in fact include all the above information, please send me your case IDs for this situation and I'd be happy to take a further look!

In the meantime, please let me know if you have any additional questions.

Jameson

00
返信
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう