Pending Fc Processing Problem
My products have been waiting in the warehouse for months under Pending Fc Processing. During this time, they are all out of stock.
When I open a case and ask the customer representative, he sees 1 customer order that is pending and in transfer and states that the product is in transfer. He does not see or cannot see why the remaining 181 products are set aside in the warehouse for investigation.
Can an admin please address the issue? Why have the products been set aside in the warehouse for months for an investigation? Can you help me with this?
Case ID: 17997616771
@Topher_Amazon
Pending Fc Processing Problem
My products have been waiting in the warehouse for months under Pending Fc Processing. During this time, they are all out of stock.
When I open a case and ask the customer representative, he sees 1 customer order that is pending and in transfer and states that the product is in transfer. He does not see or cannot see why the remaining 181 products are set aside in the warehouse for investigation.
Can an admin please address the issue? Why have the products been set aside in the warehouse for months for an investigation? Can you help me with this?
Case ID: 17997616771
@Topher_Amazon
1件の返信
NR_Amazon
@Seller_7nQirloYJC9c7 Hello there! Please note I have reviewed your case details, and escalated the necessary details to our partner teams for further review.
Our team may create a new case on your behalf, so please be on the lookout for that! If you have any issues getting the issue resolved on the new case, feel free to follow-up on this thread!
Thank you,
NR_Amazon
