My account has been disabled because they want a gas or phone bill...etc
Welcome
My account has been disabled because they want a gas or phone bill...etc
I actually registered everything with my address on the site and my full name and everything and everything was rejected. I tried to contact them and they told me that they had no information, except that it was rejected. I tried to find out the reason, but there was no information. They sent to the specialized support and they told me the same message to no avail. What should I do? I'm really tired of this and there is no solution at all
My account has been disabled because they want a gas or phone bill...etc
Welcome
My account has been disabled because they want a gas or phone bill...etc
I actually registered everything with my address on the site and my full name and everything and everything was rejected. I tried to contact them and they told me that they had no information, except that it was rejected. I tried to find out the reason, but there was no information. They sent to the specialized support and they told me the same message to no avail. What should I do? I'm really tired of this and there is no solution at all
8件の返信
Seller_4zBzdtgCyS9EI
Account verification
• All documents must be in the requested format and size (PDF where requested or , or image, if permitted, from scanned or photographed original, not a screenshot.
• All documents names and addresses must match exactly as entered at registration
• Every high resolution image you send must be unobstructed, including the corners, clear, clean (without shadows and smudges) and easy to read. Not tampered with, not a screen shot! not angled or cropped
Do not circle or high light anything.
• Do not send more, or less, but exactly what you were asked for
• Be less than 50MB in size.
• Be a scanned image or photo of the original document taken from your mobile device's camera
• Always send the complete document, for example, do not send just the 1st page of a bill or statement, send the entire, complete document
• If you need a translation, make sure it is notarized and include the original
• Show both sides of your ID
• Bank or credit card statement must have bank name or logo, address and account holder's name
• Bank or credit card statement and Business License must be PDF)
• ID Expiration date and birthday must be in Gregorian calendar
• only piped utility bills are accepted, however, if you have none in your name, see instructions further down
Cade_Amazon
Hello @Seller_LXdb2Lr6beC4V,
Thank you for utilizing the seller forums. I hope all is well.
My account has been disabled because they want a gas or phone bill...etc
I actually registered everything with my address on the site and my full name and everything and everything was rejected.
Based off of the information you have provided, I see that you account is deactivated and you are requested to submit a utility bill but it has been rejected.
Typically when you are requested to submit a utility bill, it means you have to go through a verification process. The verification process helps us make sure that all of the information you are providing matches the information in your seller central when you registered to sell.
@Seller_4zBzdtgCyS9EI has provided the requirements in their response. You want to make sure that all information matches with the information in your seller central, if the bill is not in the supporting languages (Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese), you will need it translated and notarized and signed as well. Have you made sure that the information on the documents matches the information when you registered to sell?
Thank you @Seller_4zBzdtgCyS9EI for your assistance.
If you have additional questions or concerns, please let us know in this thread.
Best,
Cade
Seller_4zBzdtgCyS9EI
yeah, that would be an issue!
