Need Mods help with account please!
Hello. I need a mods help with someone’s account. They have been selling for about a year now, and can’t get past the 2FA. Something happened with their phone number, and they can’t get the OTP sent to them. He has tried to use his ID to get pat it but it’s been almost 2 weeks and nothing has happened. It says it takes about 2 days for it to work with the ID to get past tbe OTP. He can’t access seller central because of this. If a mod can help with this it’d be greatly appreciated so that he can continue to use his account as there is multiple 10s of thousands in inventory that he can’t do anything about. Also since he can’t access his account he can’t request a call or call anyone. Thank you in advance.
Need Mods help with account please!
Hello. I need a mods help with someone’s account. They have been selling for about a year now, and can’t get past the 2FA. Something happened with their phone number, and they can’t get the OTP sent to them. He has tried to use his ID to get pat it but it’s been almost 2 weeks and nothing has happened. It says it takes about 2 days for it to work with the ID to get past tbe OTP. He can’t access seller central because of this. If a mod can help with this it’d be greatly appreciated so that he can continue to use his account as there is multiple 10s of thousands in inventory that he can’t do anything about. Also since he can’t access his account he can’t request a call or call anyone. Thank you in advance.
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Seller_kPYn2eaKfbniK
or if anyone else has had this experience share how to get around this??
Micah_Amazon
Hello @Seller_kPYn2eaKfbniK,
Thank you for reaching out. Can you please provide me with the latest case IDs they have created to Seller Support for this issue? I would like to review this situation and see if I can help here.
I am also dropping some resource for further review below:
- Two-Step Verification
- Use an authenticator app for Two-Step Verification
- Two-Step Verification FAQ
- Recover Your Account after Two-Step Verification Fails
Please let me know if you have any additional questions or concerns.
Cheers,
Micah