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Seller_B4CHtWlvov4pO

JP marketplace verification problem - no answer from Amazon

Hello everyone, I have problem with JP marketplace - it says that my account was deactivated but I actually never opened it. I have account in EU and USA and I’m not sure how this JP was marked as deactivated as I never wanted to open it. The issues is for more than half year and no answers from the Amazon Team (I already submitted the requested documents). What could I do in this situation?

Happy Holidays!

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タグ:アカウント健全性, 停止中
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Seller_B4CHtWlvov4pO

JP marketplace verification problem - no answer from Amazon

Hello everyone, I have problem with JP marketplace - it says that my account was deactivated but I actually never opened it. I have account in EU and USA and I’m not sure how this JP was marked as deactivated as I never wanted to open it. The issues is for more than half year and no answers from the Amazon Team (I already submitted the requested documents). What could I do in this situation?

Happy Holidays!

アカウント健全性
タグ:アカウント健全性, 停止中
00
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Antonio_Amazon
Seller_B4CHtWlvov4pO様の投稿への返信

Hello @Harmoni,

This is Antonio here with Amazon. I will be happy to assist you.

From your post I understand that you have been working to try to resolve this issue for more than half of a year. Are you trying to activate the JP marketplace? Have you followed the verification steps to try to reopen the JP marketplace? Have you sent the requested documents?

Could you please share the last enforcement notification addressing the reason for your JP marketplace account’s deactivation? This will give us more clarity on what we need to do or submit going forward.

Please reply to this message, so we can further assist you; we are here to help.

Best regards,

Antonio.

00
user profile
Seller_B4CHtWlvov4pO
Seller_B4CHtWlvov4pO様の投稿への返信

Dear Antonio,

Thank you so much for your time! Yes, I’m trying to unblock the JP marketplace because it was deactivated by Amazon (the problem is that I didn’t request to open a JP account but for some reason, Amazon asks for additional documents). I’ve followed the “Reactivate your account” instructions in “Account Health” and uploaded the requested documents.

The whole thing is that I didn’t want to open a JP account, but the system automatically opened not only the desired EU but USA+JP and I hadn’t been informed that I needed to upload these documents.

Thanks for your help!

00
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user profile
Seller_B4CHtWlvov4pO

JP marketplace verification problem - no answer from Amazon

Hello everyone, I have problem with JP marketplace - it says that my account was deactivated but I actually never opened it. I have account in EU and USA and I’m not sure how this JP was marked as deactivated as I never wanted to open it. The issues is for more than half year and no answers from the Amazon Team (I already submitted the requested documents). What could I do in this situation?

Happy Holidays!

2件の閲覧
2件の返信
アカウント健全性
タグ:アカウント健全性, 停止中
00
返信
user profile
Seller_B4CHtWlvov4pO

JP marketplace verification problem - no answer from Amazon

Hello everyone, I have problem with JP marketplace - it says that my account was deactivated but I actually never opened it. I have account in EU and USA and I’m not sure how this JP was marked as deactivated as I never wanted to open it. The issues is for more than half year and no answers from the Amazon Team (I already submitted the requested documents). What could I do in this situation?

Happy Holidays!

アカウント健全性
タグ:アカウント健全性, 停止中
00
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2件の返信
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JP marketplace verification problem - no answer from Amazon

投稿者：Seller_B4CHtWlvov4pO

Hello everyone, I have problem with JP marketplace - it says that my account was deactivated but I actually never opened it. I have account in EU and USA and I’m not sure how this JP was marked as deactivated as I never wanted to open it. The issues is for more than half year and no answers from the Amazon Team (I already submitted the requested documents). What could I do in this situation?

Happy Holidays!

アカウント健全性
タグ:アカウント健全性, 停止中
00
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Antonio_Amazon
Seller_B4CHtWlvov4pO様の投稿への返信

Hello @Harmoni,

This is Antonio here with Amazon. I will be happy to assist you.

From your post I understand that you have been working to try to resolve this issue for more than half of a year. Are you trying to activate the JP marketplace? Have you followed the verification steps to try to reopen the JP marketplace? Have you sent the requested documents?

Could you please share the last enforcement notification addressing the reason for your JP marketplace account’s deactivation? This will give us more clarity on what we need to do or submit going forward.

Please reply to this message, so we can further assist you; we are here to help.

Best regards,

Antonio.

00
user profile
Seller_B4CHtWlvov4pO
Seller_B4CHtWlvov4pO様の投稿への返信

Dear Antonio,

Thank you so much for your time! Yes, I’m trying to unblock the JP marketplace because it was deactivated by Amazon (the problem is that I didn’t request to open a JP account but for some reason, Amazon asks for additional documents). I’ve followed the “Reactivate your account” instructions in “Account Health” and uploaded the requested documents.

The whole thing is that I didn’t want to open a JP account, but the system automatically opened not only the desired EU but USA+JP and I hadn’t been informed that I needed to upload these documents.

Thanks for your help!

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Antonio_Amazon
Seller_B4CHtWlvov4pO様の投稿への返信

Hello @Harmoni,

This is Antonio here with Amazon. I will be happy to assist you.

From your post I understand that you have been working to try to resolve this issue for more than half of a year. Are you trying to activate the JP marketplace? Have you followed the verification steps to try to reopen the JP marketplace? Have you sent the requested documents?

Could you please share the last enforcement notification addressing the reason for your JP marketplace account’s deactivation? This will give us more clarity on what we need to do or submit going forward.

Please reply to this message, so we can further assist you; we are here to help.

Best regards,

Antonio.

00
user profile
Antonio_Amazon
Seller_B4CHtWlvov4pO様の投稿への返信

Hello @Harmoni,

This is Antonio here with Amazon. I will be happy to assist you.

From your post I understand that you have been working to try to resolve this issue for more than half of a year. Are you trying to activate the JP marketplace? Have you followed the verification steps to try to reopen the JP marketplace? Have you sent the requested documents?

Could you please share the last enforcement notification addressing the reason for your JP marketplace account’s deactivation? This will give us more clarity on what we need to do or submit going forward.

Please reply to this message, so we can further assist you; we are here to help.

Best regards,

Antonio.

00
返信
user profile
Seller_B4CHtWlvov4pO
Seller_B4CHtWlvov4pO様の投稿への返信

Dear Antonio,

Thank you so much for your time! Yes, I’m trying to unblock the JP marketplace because it was deactivated by Amazon (the problem is that I didn’t request to open a JP account but for some reason, Amazon asks for additional documents). I’ve followed the “Reactivate your account” instructions in “Account Health” and uploaded the requested documents.

The whole thing is that I didn’t want to open a JP account, but the system automatically opened not only the desired EU but USA+JP and I hadn’t been informed that I needed to upload these documents.

Thanks for your help!

00
user profile
Seller_B4CHtWlvov4pO
Seller_B4CHtWlvov4pO様の投稿への返信

Dear Antonio,

Thank you so much for your time! Yes, I’m trying to unblock the JP marketplace because it was deactivated by Amazon (the problem is that I didn’t request to open a JP account but for some reason, Amazon asks for additional documents). I’ve followed the “Reactivate your account” instructions in “Account Health” and uploaded the requested documents.

The whole thing is that I didn’t want to open a JP account, but the system automatically opened not only the desired EU but USA+JP and I hadn’t been informed that I needed to upload these documents.

Thanks for your help!

00
返信
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう