Hello,

I'm encountering an issue with the video call verification process. The link provided by Amazon leads to an error message stating:

"We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time."

I've attempted the following steps without success:

Tried accessing the link using different browsers and devices.

Cleared browser cache and cookies. It still can't access the link.

After I filed a case with support team, they gave me a link to reschedule a meeting.

Additionally, I received a notification stating:

Thank you for your mail. We have received your response to schedule your virtual identity verification. We will send you a meeting invitation 3 days before the interview date.

However, I couldn't receive any invitation after I handed in the meeting form.

Since I'm unable to access the video verification link, I have no way of completing the process to resolve this issue.

Has anyone else faced this issue? If so, how did you resolve it? Any guidance would be greatly appreciated as this is urgent.

Thank you in advance for your help

Gini