Split Shipments Issue - Another Glitch
This whole new shipping setup for FBA has been nothing but a mess. Either the system doesn't work for hours on numerous days or there are major glitches.
Today is a first. It split to 3 locations. Fine. Well it will not give a UPS shipping price or label for one of the three. Regardless how many times we refresh. I caught it on the first attempt where two locations printed the FBA and UPS label and the third just a FBA label.
All proper boxes are checked. So now we can not send anything in, again, on a Friday.
Split Shipments Issue - Another Glitch
This whole new shipping setup for FBA has been nothing but a mess. Either the system doesn't work for hours on numerous days or there are major glitches.
Today is a first. It split to 3 locations. Fine. Well it will not give a UPS shipping price or label for one of the three. Regardless how many times we refresh. I caught it on the first attempt where two locations printed the FBA and UPS label and the third just a FBA label.
All proper boxes are checked. So now we can not send anything in, again, on a Friday.
16件の返信
Seller_gC8zhroXlURLU
We have EXACTLY the same issue today - I've opened a case and of course the first response was boiler plate instructions how to set up Ship to FBA. I replied asking then to look at the screen shot they requested.
If nothing else with your post I at least learned it's not my problem but it is Amazon's issue
Seller_gC8zhroXlURLU
just got the "clear your cache" response:
It is possible, that it could be a browser issue. In these cases, you can do the following
1. Update your browser
2. Clear cache and cookies
Seller_mkuWUEGS7jy6W
I had this exact issue last week when I tried sending in 7 boxes with UPS SPD that got split into 5 shipments. I got FBA labels for all the boxes but one UPS label never generated. I tried a few times with different workflows and had the same issue every time.
I spoke to seller support for an hour, sent in screen shots...got a response from a support ticket that everything looks fine and try again...but of course I still ran into the same problem. Eventually I lowered my shipment to 6 boxes split into 5 shipments and then I got proper labels for everything.
I agree the system is flawed and unfortunately Amazon doesn't seem to think there's any problems here...
Seller_zinnr9HADdMb2
New system keeps forcing us to pay the placement fees even though we are shipping 4 to 5 identical boxes with identical Qty and SKUs. Then on top of this I am getting nasty messages from Amazon telling me I am not doing good at keeping FBA stock as we are moving as much as we can over to FBM as FBA inventory runs out. UGH!!!!!!
Seller_hWBnJyGKrP7rO
We have had the exact same problem you described. Clearing the cache did not work. Opened a case with no helpful response yet. @Topher_Amazon are you able to look at my case? Case ID 15418347891
