Transaction Type: OTHER - Cases transferred and No Reply
Hello,
I would like to express my concern regarding the cases that have been in the "transferred" status for months. Despite repeated follow-ups, I have not received any updates or responses for the cases listed below. This situation has significantly disrupted our business operations and caused us considerable hardship. The resolution of these cases is critical to ensure the smooth running of our processes and maintaining customer satisfaction.
The internal teams' failure to fulfill their responsibilities in handling these cases has left us in a difficult position both financially and operationally. It is crucial that these issues are addressed without further delay, and I urge you to expedite the process and provide me with a prompt response.
Here are the case numbers in question:
15615664011
15622276601
15484689621
15872257071
I kindly request your assistance in reviewing and resolving these cases as soon as possible. If the issue persists, I will be forced to seek alternative solutions through other channels to avoid further losses.
Thank you in advance for your understanding and prompt response.
@Seller_pjL0vVjYkYSRA
@Seller_hnKu5Y8FFUG3l
@CR_Amazon
@Connor_Amazon
Best regards,
Transaction Type: OTHER - Cases transferred and No Reply
Hello,
I would like to express my concern regarding the cases that have been in the "transferred" status for months. Despite repeated follow-ups, I have not received any updates or responses for the cases listed below. This situation has significantly disrupted our business operations and caused us considerable hardship. The resolution of these cases is critical to ensure the smooth running of our processes and maintaining customer satisfaction.
The internal teams' failure to fulfill their responsibilities in handling these cases has left us in a difficult position both financially and operationally. It is crucial that these issues are addressed without further delay, and I urge you to expedite the process and provide me with a prompt response.
Here are the case numbers in question:
15615664011
15622276601
15484689621
15872257071
I kindly request your assistance in reviewing and resolving these cases as soon as possible. If the issue persists, I will be forced to seek alternative solutions through other channels to avoid further losses.
Thank you in advance for your understanding and prompt response.
@Seller_pjL0vVjYkYSRA
@Seller_hnKu5Y8FFUG3l
@CR_Amazon
@Connor_Amazon
Best regards,
3件の返信
CR_Amazon
Hello there @Seller_nPreNOcuXtmh4
My name is CR and wanted to hop in here to see if I can get you some additional information here.
Here are the case numbers in question:
15615664011
15622276601
15484689621
15872257071
Thank you for the case #'s. Please allow me some time to take a look at them and see if there is anything further on my end. I apologize for the frustration caused up to this point.
I will check back in here shortly.
CR_Amazon
CR_Amazon
@Seller_nPreNOcuXtmh4
CR back here again. I had a chance to peek at your case #'s and see that they have all been transferred but that it appears you have not received any further follow up to the 'Other' charges.
I am going to engage with the appropriate partner team here to see if we can get another set of eyes on this for you. I am going to work on this now and submit it off for further review. As soon as I hear anything further, I'll be sure to return back here and @ tag you with an update.
Thank you for your patience while I work on this for you.
CR_Amazon
CR_Amazon
@Seller_nPreNOcuXtmh4
Hello again, CR back here with some news to share. I wanted to let you know that I was able to successfully get in touch with the appropriate partner team to look into this further for you. This has created new case #16219529421 which you can find now within your case log.
Please do visit and follow along here as it will be where any further updates related to your issue will take place. I was happy to have been of assistance here and hope you have a great weekend ahead. Thank you for visiting the seller forums.
CR_Amazon
