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Seller_lrDkES2zM2Cso

Amazon customer left me negative feedback for item not received,

A customer left me a negative feedback because item not arrived via USPS. I lost my item and expense for the label and negative feedback. i called help desk to help me but no help.

order 112-6406220-8470649

69件の閲覧
4件の返信
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Seller_lrDkES2zM2Cso

Amazon customer left me negative feedback for item not received,

A customer left me a negative feedback because item not arrived via USPS. I lost my item and expense for the label and negative feedback. i called help desk to help me but no help.

order 112-6406220-8470649

00
69件の閲覧
4件の返信
返信
4件の返信
user profile
Quincy_Amazon
Seller_lrDkES2zM2Cso様の投稿への返信

Hello @Seller_lrDkES2zM2Cso

Thank you for posting your inquiry to the Forums.

I looked into the case that you provided and have found that this feedback is not eligible for removal. The reason is because the feedback provided is regarding the item arriving damaged and as this order was seller-fulfilled, it is the seller's responsibility to ensure that the item is packaged appropriately to mitigate damage.

For future reference, Amazon can only remove feedback in the following cases:

  • The feedback includes words commonly understood to be obscene or profane.
  • The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
  • The entire feedback comment is a product review.

Please feel free to review this help page that provides additional detail regarding buyer feedback removal.

Regards,

Quincy_Amazon

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Seller_lrDkES2zM2Cso

Amazon customer left me negative feedback for item not received,

A customer left me a negative feedback because item not arrived via USPS. I lost my item and expense for the label and negative feedback. i called help desk to help me but no help.

order 112-6406220-8470649

69件の閲覧
4件の返信
00
返信
user profile
Seller_lrDkES2zM2Cso

Amazon customer left me negative feedback for item not received,

A customer left me a negative feedback because item not arrived via USPS. I lost my item and expense for the label and negative feedback. i called help desk to help me but no help.

order 112-6406220-8470649

00
69件の閲覧
4件の返信
返信
user profile

Amazon customer left me negative feedback for item not received,

投稿者：Seller_lrDkES2zM2Cso

A customer left me a negative feedback because item not arrived via USPS. I lost my item and expense for the label and negative feedback. i called help desk to help me but no help.

order 112-6406220-8470649

購入者の満足度の管理
タグ:低評価
00
69件の閲覧
4件の返信
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4件の返信
4件の返信
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user profile
Quincy_Amazon
Seller_lrDkES2zM2Cso様の投稿への返信

Hello @Seller_lrDkES2zM2Cso

Thank you for posting your inquiry to the Forums.

I looked into the case that you provided and have found that this feedback is not eligible for removal. The reason is because the feedback provided is regarding the item arriving damaged and as this order was seller-fulfilled, it is the seller's responsibility to ensure that the item is packaged appropriately to mitigate damage.

For future reference, Amazon can only remove feedback in the following cases:

  • The feedback includes words commonly understood to be obscene or profane.
  • The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
  • The entire feedback comment is a product review.

Please feel free to review this help page that provides additional detail regarding buyer feedback removal.

Regards,

Quincy_Amazon

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Quincy_Amazon
Seller_lrDkES2zM2Cso様の投稿への返信

Hello @Seller_lrDkES2zM2Cso

Thank you for posting your inquiry to the Forums.

I looked into the case that you provided and have found that this feedback is not eligible for removal. The reason is because the feedback provided is regarding the item arriving damaged and as this order was seller-fulfilled, it is the seller's responsibility to ensure that the item is packaged appropriately to mitigate damage.

For future reference, Amazon can only remove feedback in the following cases:

  • The feedback includes words commonly understood to be obscene or profane.
  • The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
  • The entire feedback comment is a product review.

Please feel free to review this help page that provides additional detail regarding buyer feedback removal.

Regards,

Quincy_Amazon

00
user profile
Quincy_Amazon
Seller_lrDkES2zM2Cso様の投稿への返信

Hello @Seller_lrDkES2zM2Cso

Thank you for posting your inquiry to the Forums.

I looked into the case that you provided and have found that this feedback is not eligible for removal. The reason is because the feedback provided is regarding the item arriving damaged and as this order was seller-fulfilled, it is the seller's responsibility to ensure that the item is packaged appropriately to mitigate damage.

For future reference, Amazon can only remove feedback in the following cases:

  • The feedback includes words commonly understood to be obscene or profane.
  • The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
  • The entire feedback comment is a product review.

Please feel free to review this help page that provides additional detail regarding buyer feedback removal.

Regards,

Quincy_Amazon

00
返信
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう