As FBA Seller - is there a way to know if refund for amazon order is customer requested or seller initiated?
We want to dive into the refund rate of our products. However, the returns report and refund count doesn't match, even adding the refunds initiated on our end by our customer support team--there is a discrepancy. We aim to understand if the discrepancy is with the report from our customer support team or with Amazon's system in refunds issuance. So, is there a way to know if refund for amazon order is customer requested or seller initiated? the only note we see in the orders tab when a refunds has been processed for an order is "Refund Applied"
As FBA Seller - is there a way to know if refund for amazon order is customer requested or seller initiated?
We want to dive into the refund rate of our products. However, the returns report and refund count doesn't match, even adding the refunds initiated on our end by our customer support team--there is a discrepancy. We aim to understand if the discrepancy is with the report from our customer support team or with Amazon's system in refunds issuance. So, is there a way to know if refund for amazon order is customer requested or seller initiated? the only note we see in the orders tab when a refunds has been processed for an order is "Refund Applied"
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Seller_i6S8knzW6zU6Z
Hi @Seller_4fqi35xIuE0AE,
Just a quick note that might help explain why your returns report and refund counts don’t match up.
On the FBA Customer Returns report overview page, there’s a section under "Refunds for items that are not returned" that says:
"At our discretion, we may give a refund without requiring that the customer return the item. These refunds do not appear in the FBA Customer Returns report. You can view the refund amount that you’re responsible for in the Payments Dashboard."
Since you’re digging into the details, you might find the Payment Settlement Reports more helpful than the Payments Dashboard itself. Personally, I’d start by downloading those reports and importing them into Excel or Google Sheets. I’d try filtering for refunds and then look through the different columns. It’s been a while since I last worked with these reports, but I’d assume there should be a ‘transaction type’ or something similar that helps differentiate between the types of refunds.
If that doesn’t get you what you need, just come back to the thread—happy to brainstorm further.
Best,
Michael
