Urgent Escalation Needed for Unresolved Shipment Case
We are still dealing with an ongoing issue involving a shipment with multiple missing units. Despite submitting the requested invoices, Amazon continues to request additional invoices for shipments from earlier dates even those predating the original shipment.
Although we've provided all the required invoices, Seller Support keeps extending the date range further back, now requesting documents for shipments as far back as November 2023. This has led to a repetitive cycle with no clear resolution in sight.
Adding to the frustration, we've been waiting weeks for a response on both the original case (16370789771) and the follow-up case (16741774911), yet Seller Support has remained unresponsive.
We need assistance in escalating this matter so that Seller Support re-engages and provides a resolution.
Urgent Escalation Needed for Unresolved Shipment Case
We are still dealing with an ongoing issue involving a shipment with multiple missing units. Despite submitting the requested invoices, Amazon continues to request additional invoices for shipments from earlier dates even those predating the original shipment.
Although we've provided all the required invoices, Seller Support keeps extending the date range further back, now requesting documents for shipments as far back as November 2023. This has led to a repetitive cycle with no clear resolution in sight.
Adding to the frustration, we've been waiting weeks for a response on both the original case (16370789771) and the follow-up case (16741774911), yet Seller Support has remained unresponsive.
We need assistance in escalating this matter so that Seller Support re-engages and provides a resolution.
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Seller_4zBzdtgCyS9EI
uhm, every invoice would need to be from BEFORE you shipped product to Amazon.
you are lucky they let you submit invoices that are older than 365 days......
