Dear Amazon Seller Performance Team,

I hope this message finds you well. I would like to share the unfortunate situation we have encountered regarding the virtual identity verification process.

On December 20th, we attempted to complete the virtual identity verification, but unfortunately, we encountered several issues. There were communication difficulties with the Amazon representative, as their proficiency in Turkish was insufficient, and the interaction felt somewhat pressuring. Additionally, we faced internet connectivity problems during the session. Furthermore, since we participated from an office environment, there were interruptions in the background, which led the Amazon representative to try and end the meeting prematurely. We were informed that the link was still open and that we could rejoin the session. After the session ended, we received an email stating that we had not completed the verification and were instructed to re-enter the meeting.

About 10-11 days later, on December 30th or 31st, we attempted to join the verification session again. However, during the call, the Amazon representative stated that we could not participate because we had already entered the meeting. We explained the situation, stating that the first meeting had been unsuccessful due to technical issues. We asserted our right to the verification process and were told that we would receive an email from Amazon. Unfortunately, despite these efforts, we were not able to complete the virtual identity verification.

We want to make it clear that there has been absolutely no fraudulent or deceptive activity on our part. We assure you that we have not engaged in any illegal activity, nor have we made any sales or created listings on our account. Our Amazon Japan account, along with all related accounts, has been suspended as a result of the issues with the verification process, which has mistakenly been linked to fraudulent or deceptive behavior. We would like to emphasize that all of our documents are clear, transparent, and legitimate. There has been no illegal activity on our account.

Our sole request is to be granted access to the virtual identity verification session once more so that we can reactivate our account. We are confident that once the verification process is completed, our account will be reactivated.

We kindly ask that you allow us to participate in the virtual verification session for the final time, or alternatively, please reactivate our account. All of our linked accounts across Amazon marketplaces have been suspended, and we would appreciate it if they could be reactivated as well. We are confident that once we have the chance to complete the verification process, our account will be restored.

We have been waiting for over five months for a response, and our messages are often met with automatic replies or irrelevant responses. We kindly request your support in resolving this matter as soon as possible.

Thank you for your attention and assistance. We look forward to your prompt response.

Best regards,

@Ken_Amazon

@News_Amazon

@Jessica_Amazon