Hi @Tomo_Amazon, can you help us with our amazon account suspended? We have issue with Utility Bill verification but we submitted required infromation but amazon stopped replying after few rejection.

Here is the notification from we received:

Hello Genki Instruments ,

We received your submission but do not have enough information to reactivate your account at this time.

Why is this happening?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
– A business license if applicable.
– A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible.

Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

How do I send the required information?
To submit this information, follow the instructions in the banner at the top of the “Account Health” page in Seller Central:

What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.jp to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the “Funds withholding policy”:

We’re here to help
If you have questions about our policies or the required information, contact Selling Partner Support:

${USE ONLY FOR SELLERS WITH DISBURSEMENT FUNDS}You can see your balance and settlement information in the “Payments” section of Seller Central. If you have questions about these topics, send an email to payments-funds@amazon.co.jp.