What if something is sent late, but we expedited the shipping so it would get to the person quicker
I received a late ship warning, so instead of sending ground, we sent priority which should get to the customer before the original shipping would. Does any of this matter to Amazon? Or is a late ship just that period? Thank you!
What if something is sent late, but we expedited the shipping so it would get to the person quicker
I received a late ship warning, so instead of sending ground, we sent priority which should get to the customer before the original shipping would. Does any of this matter to Amazon? Or is a late ship just that period? Thank you!
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Seller_kNAboD6kRgVt7
Will be reflected as late shipping. Amazon bots just look at ship date, if it does not show up as scanned by the ship date, it's considered late.
But the buyer will be happy to receive it early, so silver lining there. :)
Seller_4zBzdtgCyS9EI
sad thing is, the buyer can still open an A-Z claiming delivered late and the bot will refund them, only looking at the ship date
Seller_4zBzdtgCyS9EI
of course she COULD and would get it. let's hope of course she wont.
Seller_Hi7wbO2Kbo6bl
For every order you have two shipping deadlines, and two potential hits to your metrics if you fail -- the deadline for shipping, and the deadline for delivery.
If you ship late and use a service that means it still gets there on time, you still get the ding for late shipping. Even though you meet the delivery deadline.
Seller_R2dP7Hunjcdj0
I must have a different "Account Health" page than you do.
While you are correct that the Seller can take a Metrics "Hit" for "Late Shipment Rate", there are NO metrics available on the Account Health page for LATE DELIVERY.
And of course there should NOT be, as the Seller has NO control over the physical logistics of Delivery once they have passed the package into the carrier's possession.
Since it is beyond our control at that point, this is why Amazon protects the Seller from any "Problem with Delivery" as long as they purchased Postage using Amazon Buy Shipping and made sure the package was scanned into the carrier's possession before the close of the "Ship-By" window as scheduled by Amazon.
So, if you do that, you need not concern yourself with any "Late Deliveries". You can't change the delivery time, so don't stress it.
Seller_R2dP7Hunjcdj0
You are free to continue to do so.
HOWEVER...
Ever time you ship "Late" you forgo all Seller Protections you would otherwise have on Amazon.
The BEST advice is this:
DON'T SHIP LATE.
The way to avoid shipping Late is also simple:
DON'T ACCEPT MORE ORDERS THAN YOU CAN PROCESS IN THE GIVEN TIME.
I am fully aware of how many orders we can process each day. I am sure you are as well.
There have been times during the Holidays over the years when we received orders so fast that we had to go into "Vacation Mode" in order to prevent having to "Ship Late".
We DO NOT ship Late. Ever.
There is a reason Amazon keeps track of the "Late Shipping" metric. It is very important to them.=, which makes it very important to us.
There is NO "Delivery Confirmation" metric displaying on the Account Health page, as Sellers have NO control over a package once it is in the carrier's possession.
So, once again, it is not about meeting the Delivery date, it is ALL about meeting the "Ship-By" window as scheduled by Amazon.
Remember that Every time you ship "Late" you risk losing the order to an A-Z Claim, no matter WHAT the tracking displays.
Good Luck!
Seller_NxQTyL4zOqAYv
The problem is that Amazon decides the case by bot. It runs through a checklist to see if the criteria is met to refund the buyer. As soon as it sees it was shipped late, it doesn't matter if it arrived a week before the promised date, if the buyer files a claim they will be refunded. Hopefully your buyer won't be a scammer that knows how to work the system. I still believe most buyers are honest and would be happy that you upgraded the shipping and they're getting it before promised.
Seller_LaXfWb19u77C5
Amazon just cuts off your legs instead of your arms and legs. Winning!
Seller_3wzBczgcWe0Ch
I definitely understand your intent in doing what you considered nest for the customer. You even took a loss on the order in an attempt to provide the best outcome for the customer.
Unfortunately, the package was still shipped late and they will not remove the metric hit. On a side note, yes you could still get an A-Z claim BUT if the tracking shows the package was in the carriers hands prior to the claim they must contact you first before filing the claim. If there are no scans on the tracking when the claim is filed then the claim will be granted without notifying you.
Seller_LOXovuphTdXnK
https://www.amazon.com/gp/help/customer/display.html?nodeId=GQ37ZCNECJKTFYQV
To clarify the A-Z guarantee question
