Phone Number Change / Cant login
Phone number was changed from my cell provider now I'm trying to log into my account but the OTP is being sent to the inactive number I so I can’t login to the change the number. Need help because I have orders that need to be fulfilled but I can’t login on the computer and print labels.
Phone Number Change / Cant login
Phone number was changed from my cell provider now I'm trying to log into my account but the OTP is being sent to the inactive number I so I can’t login to the change the number. Need help because I have orders that need to be fulfilled but I can’t login on the computer and print labels.
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Josh_Amazon
Hello @Seller_Wdodn61hza7u0,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand you're unable to access your account due to OTP being sent to an inactive phone number. To recover your account access, please visit this help page for step-by-step instructions: Recover Your Account after Two-Step Verification Fails.
The verification process typically takes 1-2 days to complete. You'll receive an email confirmation once the process is finished.
Best regards,
-Josh
