NEED URGENT HELP.. exhausted all available attempts to validate address.
Hi, My seller account is deactivated because we exhausted the available attempts to request a verification card. The problem is we have never received the card by mail. We want to request a new card but an error message says: " You have exhausted all available attempts to validate your address. As a result, we have stopped disbursements to your account. You may contact Seller Support if you have any concerns.". No option is available to request a new card to verify our business address.
I was created case on support but they're saying "This email address is not the correct channel to submit an appeal. " they mention few link but when I go through with that URL it's come again create support case option. we are tried to solve this.
Here is the Case ID- 16035382951
I tried to reach out to Seller Support to many time but didn't get the issue solution. I kindly request help from Seller support or anyone who was facing the same issue to resolve this urgent and serious matter that put our Seller Account and business in a serious situation.
Much appreciated!!
NEED URGENT HELP.. exhausted all available attempts to validate address.
Hi, My seller account is deactivated because we exhausted the available attempts to request a verification card. The problem is we have never received the card by mail. We want to request a new card but an error message says: " You have exhausted all available attempts to validate your address. As a result, we have stopped disbursements to your account. You may contact Seller Support if you have any concerns.". No option is available to request a new card to verify our business address.
I was created case on support but they're saying "This email address is not the correct channel to submit an appeal. " they mention few link but when I go through with that URL it's come again create support case option. we are tried to solve this.
Here is the Case ID- 16035382951
I tried to reach out to Seller Support to many time but didn't get the issue solution. I kindly request help from Seller support or anyone who was facing the same issue to resolve this urgent and serious matter that put our Seller Account and business in a serious situation.
Much appreciated!!
2件の返信
Roxy_Amazon
Hello @Seller_clzZCDtVQvBiP,
I reviewed the case you opened with seller support and I'd like to advise you to be more specific about the issue that you are currently facing. Please add the detailed information you've already sent here on the forums to the case. I'd suggest that you create another case and be very specific about the Inform Act issue.
Could you please let me know if you actually had requested the postcard? If so, how many times and when did you make those requests?
For further information about the identity verification process, please visit the page About the INFORM Consumers Act.
I'll wait for your response on this. Please provide as much detail as possible so I can better understand and assist you with resolving this matter.
Thank you for contacting us! The forums community and I are committed to assisting you.
I wish you all the best,
-Roxy
Seller_FcJ62CpbWSlbK
Just a thought... if so many people have exhausted their attempts, maybe Amazon could find a better way. Especially since nothing on my account changed and I never asked for anything to be updated. And of course, this is at the beginning of a busy holiday season with no time for monkeying around with useless sruff.
