Quick Tip: Credit or Debit Card updates

No one wants to see the message: “You must update your existing credit card information or add a new credit card to regain full access to this seller account.” when you log into your account!

Here are a few tips to help you successfully update your card:

• To fully refresh your card details it is best to use the “Add Charge Method” option rather than “Edit” the existing card, even if the card number is the same.
• Generally, credit card verification is completed in 2 minutes but at times could take 48 hours, depending on your card issuer.
• Prepaid credit cards are not accepted.
• Until your credit card has been verified it will not be possible for you to manage your listings, inventory or shipments. You also be unable to receive disbursements from Amazon.
• Seller Support are unable to process credit card updates and have limited information as to why the card update has been unsuccessful. However, if you have waited for 48 hours after updating please contact us here.

Check out this help page for additional information: Seller credit or debit card FAQs