New customer returns for international sales program policy
Effective April 7, 2025, international sellers that ship seller-fulfilled orders on Amazon.com.sg from a location outside of Singapore must provide customers with one of the following options within five days of receiving a return request:
- Valid Singapore return address.
- Prepaid return shipping label.
- Returnless refund.
With this change, we’re committed to providing a resolution to customers within a reasonable time.
If you don’t provide one of the above options within five days, we’ll proactively issue a refund to affected customers on your behalf. This will be deducted from your seller account and the customer will be allowed to keep or discard the item.
To learn more, go to Return methods for international sales.
New customer returns for international sales program policy
Effective April 7, 2025, international sellers that ship seller-fulfilled orders on Amazon.com.sg from a location outside of Singapore must provide customers with one of the following options within five days of receiving a return request:
- Valid Singapore return address.
- Prepaid return shipping label.
- Returnless refund.
With this change, we’re committed to providing a resolution to customers within a reasonable time.
If you don’t provide one of the above options within five days, we’ll proactively issue a refund to affected customers on your behalf. This will be deducted from your seller account and the customer will be allowed to keep or discard the item.
To learn more, go to Return methods for international sales.
