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This article applies to selling in: Japan

Food Safety Investigation

Important: We may conduct a Food Safety Investigation when we become aware of a food safety issue, for example when we receive a report from a customer. If you list products for sale on our store, you must comply with all local laws, regulations and our policies applicable to those products and product listings.

Food Safety Investigation

Food Safety Investigation is a series of activities we do to protect our customer safety. Food safety issues may include but are not limited to food poisoning, allergies, contamination, or discovery of foreign objects. In order to prevent or minimize the spread of safety risks, we may temporarily suspend your listing from our store during the Food Safety Investigation.

Food Safety Investigation Policy

We prioritize customer safety first and foremost in our Food Safety Investigation.

We do not allow Selling Partners to list products with safety issues.

When you do not follow our Food Safety Investigation Policy

The privilege of selling products at our store may be suspended, if any of below occurs.

  • Unable to confirm the food safety
  • Submitted documents are not sufficient
  • Failed to submit the required documents

When your listing is suppressed due to a Food Safety Investigation

We will send you an email notification with a description of the issue and the reason why your listing has been suppressed. We also provide information in the notification for listing reinstatement, what documents should be submitted, and next steps to take.

Your responsibilities as our Selling Partner during the Food Safety Investigation

Your responsibility is to provide the correct information and documents during a Food Safety Investigation. You may need to ask for cooperation from the manufacturer or importer to provide information as needed.

ASIN reinstatement

To successfully reinstate an ASIN impacted by a Food Safety Investigation, we may require documents to prove the safety and compliance of the product. You can upload the required documents from the link provided in the e-mail notification. If necessary, consult with the manufacturer or importer of the product that you are selling by referring to the issue.

Note: Please submit the documents in English or in Japanese. Our support is only available in English and Japanese.

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