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This article applies to selling in: Japan

2021 Free Customer Returns Processing Fee Promotion (Amazon.co.jp)

Starting March 15, 2021, we will offer a one-year promotion to waive your returns processing fee for customer-returned products in the Clothing & Accessories and Shoes & Bags categories. This promotion will be applied automatically to return orders created between March 15, 2021 and March 31, 2022, Japan standard time. Go to Returns processing fee for more information on the fee.

Frequently asked questions

Do I need to register to receive the benefit from this promotion?

No. This promotion will be applied automatically to return orders created between March 15, 2021 and March 31, 2022, Japan standard time.

Will this promotion apply to return orders placed before March 15, 2021?

No. When a return order is created, the fees effective on its order creation date apply. If the return is placed before March 15, 2021, the old returns processing fee will apply, even if the items are returned on or after that date.

Which Sellers are eligible for this promotion?

All sellers with active accounts in Japan marketplace are eligible for this promotion.

For eligible Sellers, which products are eligible for this promotion?

This promotion applies to all products in the Clothing & Accessories and Shoes & Bags categories and held in Amazon fulfillment centers in Japan.

When will this promotion end?

The promotion will begin on March 15, 2021, and end on March 31, 2022. Returned orders must be created during that time, to benefit from this promotion.

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