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This article applies to selling in: Japan

Notification preferences

Notification Preferences allow you to indicate how you want to receive notifications and alerts about your seller account.

To set your notification preferences, follow these steps:

  1. From your seller account, select Settings, then select Notification Preferences.
  2. On the Notifications Options tab, review your email settings.
  3. To update or add an email address, click the Edit button for each type of notification.
  4. Update or add your email address, select which notifications you wish to enable, and click Save.

Email delivery failure

On your seller account home page, there is an alert box. This alert notifies you of any delivery failures with your email notifications. Email delivery may fail because your inbox is full or your Internet service provider failed to deliver the notification.

If you receive an alert, go to Notification Preferences to reset your delivery preferences, and then follow up with your Internet service provider for any technical issues.

Notification types

The types of notifications available to you depends on your selling plan. The following list contains all of the available notification types, regardless of the selling plan you have:

  • Order Notifications: Alerts you when you receive an order. You can also enable alerts for Fulfillment by Amazon (FBA) orders and inbound shipments.
  • Returns and Claims Notifications: Notifies you when you receive a return request for a seller-fulfilled order or when a buyer is disputing a charge
  • Listing Notifications: Confirms when a listing is created or closed
  • Reports: Alert you when a scheduled report is available. You can select four different reports: Open listings reports, order fulfillment reports, reports of listings sold, and reports of cancelled listings
  • Amazon Selling Coach Notifications: Contain a variety of recommendations. Learn more about Amazon Selling Coach
  • Account Notifications: Business and technical alerts on issues that can affect your business, such as periodic tips about new features, schedule changes or outages, and more.
  • Emergency Notifications: During large-scale events that may impact orders or shipments, we need to ensure we have a reliable and accurate Emergency Contact phone number so that we can contact you quickly. This phone number will not be visible to buyers and can be different from the other phone number(s) on file for your seller account.

To confirm which notification types are available to you, go to Notification Preferences.

Notification Preferences allow you to indicate if and where you would like to receive notifications and alerts about your seller account. The e-mails you can receive include the following:

  • Confirmation of each order placed
  • Popular out-of-stock products
  • New features, promotions, and selling tips
  • Alerts for buyer claims
  • Planned outages, and technical issues

Editing your Notification Options

To adjust your preferences, follow these steps:

  1. On the Settings tab in the Seller Central navigation bar, click Notification Preferences.
  2. Next to Notifications Options, click "Edit."
  3. Some notifications allow you to choose whether you would like to receive them or not. If the notification is Enabled, you will receive the e-mail, if it is Disabled, you will not.
  4. For each notification type, enter the e-mail addresses where you would like them sent.
  5. When you're done, click the "Submit" button to save your changes.
    If you click the "Cancel" button, your changes will not be saved.

Order notifications

The Order Notification e-mail contains information about the product(s) purchased in a given order and provides sellers with the order ID and the shipping method selected by the buyer. E-mails are sent after an order is confirmed, and each e-mail contains only one order. This e-mail is a one-way communication. For sellers who process orders manually or do not have a large volume of orders, this system can be a convenient way to receive alerts when items are purchased. Orders Reports and other account functionality must still be used to verify the e-mail information, retrieve shipping information, contact buyers, or otherwise manage orders.

Note:The Orders Report is the definitive source for order information. Use the Orders Notification e-mail to supplement this report. See Orders Report for more information on using orders reports.

Out-of-stock notifications

The popular out-of-stock notification e-mail gives you a weekly personalized report of your out-of-stock products that customers are looking for on our website but are unable to buy. We will only send this report to you if you have qualifying out-of-stock products.

Business updates

Business updates are sent periodically and include useful information about new features, promotion opportunities, selling tips, and more.

Claims notifications

The Claims Notification e-mail is sent when a buyer makes a claim with Amazon disputing a charge for your products or services.

Technical notifications

Technical notifications are used should Amazon need to communicate scheduled changes or outages that may have an impact of your operations.

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