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This article applies to selling in: Japan

Cancelling Multiple Orders

Notes:If you cancel the order using Order Cancellation File before shipping, the number of inventory may change depending on the reason of cancellation.

If you choose one of the following reasons in Order Cancellation File Feed, the number of cancelled products will be returned and be added to your inventory.

  • "BuyerCanceled"
  • "CustomerReturn"
  • "ShippingAddressUndeliverable"
  • "GeneralAdjustment"

If you want to cancel one or two orders, you can use the Manage Orders feature.

However, when you want to cancel multiple orders at the same time, you can use the Order Cancellation File.

You download the Order Cancellation File template (a Microsoft Excel file) from the Order Cancellation Template page, edit the spreadsheet, save it as a tab-delimited text file, and then upload it on the Order Cancellation page.

Note: This template contains validation macros that will help you complete the template correctly. The validations may be turned on or off at your discretion, but we urge you to keep them on until you learn how to use the template.

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