Below are recent questions we've received from sellers like you that may be helpful:
If you determine that you are unable to fulfill any orders due to the impact of COVID-19, you can place your account in vacation status to protect the health of your Amazon seller account. Alternatively, you can take additional steps to manage your inventory. For additional information on how to take these actions, refer to the following:
If you realize that you cannot fulfill an order, use Buyer-Seller Messaging to communicate this information to the buyer, explain the reason why, and request that they submit an official cancellation request.
If the buyer requests that you cancel a shipped or unshipped order, use Buyer-Seller Messaging to request the buyer to submit an official cancellation request. Once the buyer has submitted this request, you should follow the Standard cancellation process in the Order cancellations help page to ensure that this cancellation will not count against your metrics.
To deactivate or activate your listings, please follow the steps below:
We set priorities for earning buyer trust at Amazon. For that reason, we have updated the policy for some of the personal safety and household products as they are in high demand due to the COVID-19 pandemic worldwide. Please note, therefore, there are more stringent requirements to list these products than before. Please see the help page for more details: Personal Safety and Household products
Similar to how Amazon is working to get our fulfillment capabilities back to regular operations, we have heard from many of you who are also facing challenges in running your businesses. To protect your account and ensure these supply chain and fulfillment difficulties do not impact your Account Health, beginning March 20, we stopped suspending selling accounts for high cancelation or high late shipment rates. Effective immediately, we are also stopping suspension of selling accounts for high order defect rates. These changes will stay in effect through May 31. We will continue to evaluate the situation, and let you know if we will extend this further.
Making reliable promises for customers remains particularly important at this time, and so we appreciate everything you are doing to fulfill your orders successfully, and we encourage you to put your account on vacation if you are not able to do so.