In the Manage Orders tool, an order with a status of
indicate an issue with the buyer's payment method or a convenience store payment method.
In some cases, our payment and order detail verification processes may extend order
Amazon assumes the risk of
buyer non-payment for every order in the Unshipped Orders
report, and for every order that can be confirmed or cancelled on your Manage Orders
Why is an order pending?
Here are some of the most common
reasons for orders being in Pending status:
Amazon has been unable to
obtain authorization for the buyer's credit card.
The buyer selected convenience store payment but hasn't
completed the payment.
For an FBA order, the buyer
has qualified for free shipping and the order is waiting for all of the order
items to be gathered.
For an FBA order, if the order is for multiple items but one item is
out of stock , or include pre-order. Even if Amazon chooses to split the order and
send the in-stock FBA Unit(s), the order will still show
For an FBA order, if the buyer selected the Scheduled Delivery for a
shipping speed, the order will show Pending status until
the order is shipped.
For pre order products, the order will show Pending status according
to the sales release date subtracted by sellers’ lead time for shipment.
What should I do with a Pending status
Don't ship an order while
in Pending status,
even if the buyer contacts you directly. If a buyer contacts you while an order is in
(for example, to cancel a pending order), refer them to Amazon Customer Service for more
Notes for seller-fulfilled orders in
You won't be able to confirm shipment of an order until the order status changes
from Pending to Unshipped.
Amazon assumes the risk of buyer non-payment for every order in the
Unshipped Orders report, and for every order that can be
confirmed or cancelled on your Manage Orders page.
To initiate communication, see
Contact a buyer.
How to identify a Pending status
To identify orders with a
Pending status, go to the Manage Orders
page in Seller Central and click on the Pending tab. All Pending
orders that are to be fulfilled by Amazon can be found on the View FBA
orders tab. Pending orders doesn’t appear in either your Orders
report or Unshipped Orders Report. However,
your inventory will be updated to reflect the order. For more information, see Manage