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This article applies to selling in: Japan

Refund Credits and Administration Fees

When reimbursing you for a buyer refund, Amazon determines the amount of the order-related fees that are credited back to you and the amount of such fees that Amazon retains, based on the item's product line and the order amount.

Refund media orders

When you issue a full refund for a Books, Music, Video, and DVD (BMVD) product, Amazon will refund all of the original order-related fees. When you issue a partial refund for a BMVD product, Amazon retains the variable closing fee and credits you a proportional amount of the referral fee originally charged for the order, based on the percentage of the item price you refunded to the buyer.

For Individual Selling Plans, Amazon retains the per-item closing fee; it is not returned to the seller.

For sample calculations, see Partial Refunds for BMVD Products.

Refund non-media orders

When you issue a full refund for a non-BMVD product, Amazon retains a certain amount of the original commission fees, up to a maximum of 500 JPY, for each line item in the refund. Amazon will credit you the amount of the commission originally charged for the item you refunded, minus the restocking fee.

When you issue a partial refund for a non-BMVD product, Amazon retains a certain amount of the original commission fees, up to a maximum of 500 JPY, for each line item in the refund. This is the amount of commission originally charged for the item you refunded, which is multiplied by the restocking fee percentage set forth in your agreement. Amazon will credit you the amount of the commission originally charged for the item you refunded, minus the restocking fee. For Individual Selling Plans, Amazon retains the per-item closing fee; it is not returned to the seller.

When only one item is refunded in a single order, the restocking fee is capped at 500 JPY. If one each of two types of item in a single order are refunded, the restocking fee for each item is a maximum of 500 JPY, for a maximum total of 1,000 JPY. Read more about restocking fees in your agreement.

The above amounts are prices before taxes. Amazon will invoice you separately for the consumption tax on the service charges for Selling on Amazon.

For more information about the administration fee for refunds of non-BMVD orders, see Refund Administration Fee Sample Calculations.


Refund Credits and Administration Fees


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