Valid Tracking Rate is a performance metric that measures how often you use valid tracking numbers on orders. This metric reflects Amazon customers' expectations that they should be able to find out where their orders are and when they will receive them.
Providing valid tracking numbers for all your packages has the following benefits:
Please read Frequently Asked Questions on VTR enforcement for more details on performance calculation.
We currently support tracking information for these carriers:
|Carrier Name (Japanese)||Carrier Name (English)|
|China Post||China Post|
|SF Express||SF Express|
|Yun Express||Yun Express|
We use the tracking information you submitted when confirming a shipment, and verify it with the shipping carrier. Tracking numbers are considered valid only if they have at least one physical carrier scan recorded.
A package that does not include verified tracking information will have an "X" in the "No Valid Tracking" column of your Valid Tracking ID report. If you have uploaded a tracking number but it is marked as unconfirmed, this might be because of the following: For more details please refer to the Seller University.
Check to make sure you entered the carrier and tracking ID for your package correctly. You can change, re-enter, and update the tracking information under Manage Orders until the order is delivered. Your metrics will reflect this change within 72 hours.
If you have a package marked with an "X" in the "No Valid Tracking" column, and you have verified that the tracking ID for the Amazon-supported carrier is correct, try submitting the tracking ID again. If this does not solve your issue, contact Amazon Selling Partner Support for additional investigation.
When our system cannot process the tracking information you entered for a package, "InvalidId" will display in column F for that package. For example, if your order ID was 001-12345-67890 and we were not able to process the tracking information you entered for that package, column F will display 001-12345-67890-InvalidId.
This can happen if:
To correct any potential errors in the tracking information you provided, continue to How do I edit a tracking number?.
If cancelled orders are showing up in your report, it is because you confirmed shipment before you delivered the package to the carrier. An order is not considered cancelled when you have confirmed shipment because the buyer's credit card is charged. To cancel this kind of order, you have to provide refund to the buyer. To prevent this sort of mix-up, we recommend that you confirm shipment only after the carrier has received the package.
You can edit order tracking information by going to Orders, and then Manage Orders. Enter the Order ID into the Advanced Search. Once you find the correct order, click on Edit Shipment and provide the revised tracking number.
Allow 72 hours for the report and metric to reflect the changes.