A: No. Amazon cannot be an importer of record for FBA shipments. Please contact Attorney for Customs Procedure (ACP). We have a list of 3rd party service providers who can help you with FBA shipments.
The list is located here (look for "FBA shipment support").
Chinese: http://services.amazon.co.jp/services/out-of-country/cn/service-providers.html
English: http://services.amazon.co.jp/services/out-of-country/en/service-providers.html
A: This email is very important because it is about your performance and selling privilege on Amazon.co.jp. Currently, Account Specialist team provides support in Japanese and English only. If you can, it would be great if you can respond to the email in English, so that the team can reply back and provide you the required support.
A: The system assigns your destination fulfillment center efficiently based on demands as well as inventory stocks. Please ship your products to the specified fulfillment center for the best results because that will put your inventory close to the customers and more products will become available for faster delivery. If you are not a Japanese resident, you need to use different ACPs (Attorney for Customs Procedure) for different destination locations. Please confirm with your current ACP if the ACP covers your new destination location before shipping. See the following videos for ACP.
Chinese: http://services.amazon.co.jp/services/out-of-country/cn/fba.html
English: http://services.amazon.co.jp/services/out-of-country/en/fba.html
A: See the following links for laws and regulations in Japan. There are also 3rd party service providers who can help you comply with these laws and regulations.
Chinese: http://services.amazon.co.jp/services/out-of-country/cn/local-laws.html
English: http://services.amazon.co.jp/services/out-of-country/en/local-laws.html
Please click here to know about the Service providers:
Chinese: http://services.amazon.co.jp/services/out-of-country/cn/service-providers.html
English: http://services.amazon.co.jp/services/out-of-country/en/service-providers.html
A: Amazon.co.jp has certain rules and restrictions for selling products. Please read the guidelines on the prohibited products:
Prohibited Product
A: Amazon.co.jp provides multiple payment methods for customers to purchase items on our website. Please visit the following links and determine your best option to offer.
Cash On Delivery
Convenience Store Payment
Convenience Store Payment Settings
Managing Amazon Points
Help (for buyers): About Convenience store / ATM / Internet banking / e-Money payment:
http://www.amazon.co.jp/gp/help/customer/display.html?nodeId=200040860
A: Please visit the following help page and follow the steps for self-registration. You may use a service provider who will support your operation of selling on Amazon.co.jp.
Please read how to get support from 3rd party service providers by clicking here:
Chinese: http://services.amazon.co.jp/services/out-of-country/cn/service-providers.html
English: http://services.amazon.co.jp/services/out-of-country/en/service-providers.html
A: We have a list of 3rd party service providers who can help you with FBA shipment support and provide tax advice.
Please watch the video to know how to import your inventory to Japan using Fulfillment by Amazon (video):
Chinese: http://services.amazon.co.jp/services/out-of-country/cn/fba.html/ref=as_jp_services_cn_nav_fbaovrv1
English: http://services.amazon.co.jp/services/out-of-country/en/fba.html/ref=as_jp_services_en_nav_fbaovrv1
Please read the FBA Pre-shipment Preparation Guide (Manual)
Chinese: http://s3.amazonaws.com/JP_AM/FBA_marketing/Email_Images/FBA_RNL_OOC/Shared%20%28CN%29/FBA%20Pre-shipment%20Preparation%20Guide%20CN.pdf
English: http://s3.amazonaws.com/JP_AM/FBA_marketing/Email_Images/FBA_RNL_OOC/Shared%20%28EN%29/FBA%20Pre-shipment%20Preparation%20Guide.pdf
Please read how to get support from 3rd party service providers by clicking here:
Chinese: http://services.amazon.co.jp/services/out-of-country/cn/service-providers.html
English: http://services.amazon.co.jp/services/out-of-country/en/service-providers.html
A: No, Amazon does not recommend any particular carriers. However, we have a list of 3rd party service providers that can help you with global fulfillment. See the list below and look for Merchant fulfilled shipment support.
Chinese: http://services.amazon.co.jp/services/out-of-country/cn/service-providers.html
English: http://services.amazon.co.jp/services/out-of-country/en/service-providers.html
A: You are required to support customers in Japan in Japanese. If you do not have resource or skills, you may want to leverage a 3rd party service provider. We have a list of 3rd party service providers who can help you in handling customer support. Please look for "Customer service in Japanese" in the following list. Please do not use Machine Translation or free translation on the Internet since the quality of language translation is not good.
Chinese: http://services.amazon.co.jp/services/out-of-country/cn/service-providers.html
English: http://services.amazon.co.jp/services/out-of-country/en/service-providers.html
A: Please contact the service provider (for translation services) for help.
Please visit this page to know how to get support from professionals:
Chinese: http://services.amazon.co.jp/services/out-of-country/cn/service-providers.html
English: http://services.amazon.co.jp/services/out-of-country/en/service-providers.html
A: Yes, Amazon fulfillment centers receive the returned products for products shipped via FBA. For merchant fulfilled shipments, you are required to have a local return address in Japan or provide customers with a free international return shipping. We have a list of 3rd party service providers who can help you with handling local returns.
Please look for "Handling customer returns" in the following list.
Chinese: http://services.amazon.co.jp/services/out-of-country/cn/service-providers.html
English: http://services.amazon.co.jp/services/out-of-country/en/service-providers.html
A: You may use Amazon Currency Converter for Sellers. Also the service provider (Payment solution)will help you. Please contact them for service.
Amazon Currency Converter for Sellers
Getting Support from Professionals
Chinese: http://services.amazon.co.jp/services/out-of-country/cn/service-providers.html
English: http://services.amazon.co.jp/services/out-of-country/en/service-providers.html