Sell on Amazon Sign In
This article applies to selling in: Japan

Out-of-Policy Return Requests

Occasionally a buyer's return request does not fit within the parameters of the Amazon return policies. This can include return requests submitted after the return time frame has passed, items that cannot be returned, and items with issues related to a manufacturer's warranty.

It is up to you to decide how to proceed with these requests, either to approve or close (decline) them. If you decide to close a request, we encourage you to tell the buyer the reason, providing as much detail as possible.

Keep in mind that the buyer may decide to file an A-to-z Guarantee claim if you close the return request or issue only a partial refund. The buyer's claim will be reviewed, and you will be asked to provide additional information. Learn more about the A-to-z Guarantee.

For most items, the return request must be submitted within 30 days after the order is delivered.

Learn more about category-specific return policies.

Sign in to use the tool and get personalized help (desktop browser required). Sign In


Reach hundreds of millions of customers

Start selling on Amazon


© 1999-2022, Amazon.com, Inc. or its affiliates