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This article applies to selling in: Japan

Manage Amazon Points

Amazon Points is a payment method for eligible items on the website. Amazon buyers earn Points by purchasing items with Point offerings, and then they can redeem the Points they earn on other eligible items.

Sellers have the option to offer Amazon Points on any of their listed offers. Points accumulate at the rate of one yen for every Amazon Point redeemed.

For more information on Amazon Points Service Agreement, see here.

Refer to the Seller Guide below for an overview of the feature and how to offer Amazon Points.

Upcoming changes to Amazon Points related features

We plan to release the following changes to improve Amazon Points. We will make an announcement when each change is available.

  • Support of Individual Selling plan : Sellers on the Individual Selling plan will be able to use Amazon Points.
  • Support of Amazon Points in Automate Pricing : When price is updated, the percentage of points will be retained and considered for price calculation. Currently points are reset to 0% and not used for price calculation.
  • Data definition in Product API and Subscription API : Value of Landed Price element will be calculated as “Item Price + Shipping Charge – Points”
  • Points rounding logic : Rounding logic will be changed to Banker’s Rounding.

Offer and pay for Amazon Points

Points offering

Point offerings on an item are displayed on the product detail page under the price of the item. Buyers earn the Points offered on a purchased item once the shipment of that item is confirmed.

Paying for points offering

The monetary value of the Points offered on an item is deducted from your sales proceeds before they are disbursed to your account.

Fees for SKUs with point offerings

Amazon fee rates will be applied to the price of the item minus the monetary value of the Points offered on that item (1 pt=1 JPY). Learn more about the selling on Amazon fee schedule.

Cancellations, returns, and refunds on orders with points

Cancel an item

If the buyer makes a change to an order after is has been placed, such as changing the item quantity of canceling the order entirely, no Points transaction will occur.

Return an item

If an item is returned, the Amazon Points earned from the item are deducted from the buyer's account and returned to your seller account. In the case of a partial refund, Points refunded will be automatically calculated by a directly proportional percentage of the item price refund.

Note: Points will not be returned to your account in the case of an A-to-z Guarantee Claim.

Refund a buyer

Full Refund Partial Refund
The full price of the item is returned to the buyer's bank account, and the seller will get back all Points they granted to the buyer.

The amount of Points returned will be automatically calculated by an amount directly proportional to the price of the item.

Example: If you refund the buyer 10% of a product that you sold for 1000 JPY + 200 offered Points, 100 JPY will be refunded to the buyer and 20 Points will be returned to your account.

Note: In the case that there is an insufficient balance of Points in the buyer's account, the monetary value of the refund will be adjusted to make up for the Points that were unable to be refunded.

Set points on existing inventory item

You can set Points from 1%-50% of an item's monetary value.

To set Amazon Points to an item that is already in your inventory, follow these steps:

  1. Go to your Inventory.
  2. Find the Points column on the inventory table.
  3. Enter Point amount by percentage of total cost of item.
  4. Select Save Changes.
Note: The values you set in this table will be used as the defaults for viewing your inventory listings in the future.

Set points on new inventory item

To set Amazon Points to a new product that you are adding to you inventory, follow these steps:

  1. Go to the Inventory tab and select the Add a Product button.
  2. Search for your product and click Sell Yours.
    Note: If the product does not exist, click the Create a new product listing button.
  3. Go to the Offer tab and enter Point amount in the box under Your Price.
  4. Finish completing the form and save changes.

Frequently asked questions

I am trying to set Amazon Points on my offers, but the points are resetting to zero. Why is this happening?

You have to set both Price and Points on an offer in order for Points to be active on your listing. If you only set the Price of an offer during an update, the system will reset your Points to zero. Please ensure you set both Price and Points when performing a price update.

I'm using service provided by third-party service providers or integrators. Can I offer Amazon Points?

Please check with your Service Providers if they provide support for Amazon Points. Amazon Points is a JP only feature.

Can I make the Amazon Points field invisible in Manage Inventory?

No. Preferences in Manage Inventory enables you to customize your page view but Amazon Points field is not included.

How is the referral fee for the product with point offerings calculated?

Amazon fee rates will be applied to the price of the item minus the monetary value of the Points offered on that item (1 pt=1 JPY). If the product selling price is 1,000 JPY, Amazon Points are 100pt (10%), the shipping rate is 340 JPY, and the referral fee is 10%, the selling fee is: (Selling price + shipping rate - Amazon Points) x Referral fee (%) = (1,000 JPY+ 340 JPY - 100pt) x 10% = 124 JPY.

When is the buyer's Amazon Points vested? What happens if cancelled?

It is vested at the time of shipment confirmation (with some exceptions). If cancelled, there is no Amazon Points for the buyer.

Does the number of the Amazon Points vested impact on the Buy Box Win rate?

Price setting (total of the price paid by the buyer and shipping rate) is one of factors of eligibility of the Buy Box Win includes and accordingly Amazon Points is a constituent of price setting.

How can I check whether the Amazon Points are consumed with reports?

The seller cannot check whether the Amazon Points are consumed by the buyer since it is handled same as the gift card and the breakdown cannot be known. When it is used in combination with Cash On Delivery, it is also same case as the gift card, so it is displayed on the Order Report as Prepaid. In this case, the purpose of the report is to show the prepaid amount to the seller, so the breakdown is not displayed, either.

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