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This article applies to selling in: Japan

Inbound performance alerts and feedback

Inbound Performance Alerts provide you with guidance to help ensure that products you send to our fulfillment centers can be processed quickly, without delays or problems. These alerts encourage you to focus on improving your inbound performance so that you can develop a more perfect inbound experience with FBA.

In addition to providing visibility on the types of problems encountered when receiving your inventory, we are also monitoring how often we need to correct problems on the shipments and products you send to FBA.

Amazon may temporarily suspend your inbound shipment privileges if your shipments do not comply with our policies. For alerts related to product-specific problems, such as prep or label issues, the specific ASIN will be suspended until you resolve the issue. For alerts related to shipment-specific problems, such as carton weight or pallet height, your inbound shipment ability will be suspended until you acknowledge the issue.

Inbound Performance Alert – ASIN

Receiving problems impact our ability to process your inventory quickly and efficiently. Any time a problem is encountered on an ASIN for your shipment, it delays our ability to receive your units and make them available for sale.

If we encounter receiving problems on an ASIN that you ship to us, we will suspend your ability to add the ASIN to any new inbound shipments until you have acknowledged the problem. You will still be able to create shipments for other SKUs while you work on resolving the problem with the suspended ASIN.

The following problem types will cause a problem-prone product to be suspended:

Poly bagging required Taping required Bubble wrap and taping required
Barcode label unscannable Barcode label mislabeled Barcode label inaccessible
Additional units encountered Unexpected item found Product or shipment sent to the wrong fulfillment center
Product damaged upon arrival Expiration issue Suffocation sticker required
Label required

Inbound Performance Alert – Shipment

It is important to package your shipments in accordance with our policies. If your shipment encounters an issue listed below, Amazon will suspend your shipment creation and modification abilities until you acknowledge and resolve the problem.

The following problem types will cause your shipment creation and modification abilities to be suspended:

Shipping box overweight Shipping box oversized Improper packing materials
Spilled products hazard Sharp products hazard Shipment ID Not Included on Shipping Box(es)
Electrical hazard Restricted item

Shipment label unscannable More than 1 shipmentID is included in a box or a box has no shipment label

Alert notifications

For ASIN-level alerts, you will receive an email notification for each ASIN subject to the suspension. The email notification will include the problems encountered on the ASIN in the previous 90 days, along with the quantity of units affected. A link will open the affected shipment's Problem Summary page for you to review the details and acknowledge the problem.

For shipment-level alerts, you will receive a single email notification informing you that your shipment abilities are suspended. The email notification will include the shipment ID and the problem encountered with the shipment, as well as a link to the Problem Summary page for you to review the details and acknowledge the problem.

Email notification for these alerts is set "on" by default, but you can turn it off under Account Settings > Notification preferences > Order Notifications > Inbound Shipment Problem Notification .

In Seller Central, you will be notified about the alert on your home page, Shipping Queue, Manage FBA Inventory page, and in the Summary page of that specific shipment.

Acknowledge the problem

You can acknowledge problems in Seller Central in two ways:

  1. From the shipment Summary page: View the Problem Summary tab for the specific shipment or ASIN. Click the Resolve button to review and acknowledge the problem.
  2. From the Shipment Creation Workflow: When you add a suspended ASIN to the items you are sending to FBA, or attempt to create a shipment when you have not acknowledged the problem shipment, an error message will appear. Click the Resolve Now link to review the problem and click the Acknowledge button to recover your shipment creation and modification abilities.

Be sure to review what the problem was and how to avoid it, so that any necessary changes can be made and your shipments can be received timely and efficiently in the future.

After you acknowledge the problems, the suspensions will be removed.

Submit and view an investigation

If you believe that a problem did not occur as described, follow the steps below to submit an investigation request. On the Shipping Queue page, click Track shipment to the right of the shipment with problems. Then, on the Shipment summary page, go to the Problems tab, and click Resolve, then Submit Investigation.

  1. Review the problem as reported. If applicable, we provide photos from the fulfillment center, as well as guidance on how to avoid the problem.
  2. Click Submit Investigation to submit the request. We may request additional information from you.
  3. Wait three days. Once your submission is complete, we create a case and you will receive an email confirmation within basically three business days.

Follow the steps below to see the status of your dispute.

On the Shipment summary page, go to the Problems tab, click Resolve, then Submit Investigation. You can also review the dispute in your case sign in Seller Central.

Review the Inbound Performance report

The Inbound Performance report provides specific shipment-level details of problems identified with inbound shipments to Amazon fulfillment centers. If you have any ASINs that have been suspended due to an inbound performance alert, you can view this information in the report as well. For more information, see Inbound Performance Report.

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