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This article applies to selling in: Japan

Merchant Fulfillment Non-Media Export

Please see Overseas Delivery of Products By Vendors (Before Starting Overseas Deliveries) for important points on shipping overseas. For media products shipped to overseas customers, please see Shipping Credits for BMVD.

Setting for MFN Non-Media Export

To configure overseas shipping settings, click on Shipping Settings from the Settings tab. Learn more about Shipping Settings, please see Set up Shipping Settings and Regions.

Information shown to the buyer

A domestic and overseas shipping fees note or link is shown on the shipping fee link on the Offer Listing Page. The buyer overseas shipping help page is here.

Returns and refunds from overseas

When the buyer returns a product for reasons beyond their control, such as damage during shipping, poor quality, or wrong item, please refund the customs duties.

If the buyer returns a product for their own reasons, they are responsible for the customs duties. After the returned product is received, deduct the customs duties from the amount and refund the difference.

Refer to our customer returns and exchanges and refunds help pages for more information. It is also possible to pay customs duties by concessions.

If the buyer's telephone number is not displayed

Although a telephone number is required for overseas shipping, it may not always be displayed. The following delivery companies can deliver without the buyer's telephone number:

  • DHL
  • UPS
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