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This article applies to selling in: Japan

Returns processing fee

Note: Effective March 15, 2021, and until March 31, 2022 (Japan standard time), we are offering a free promotion to waive your returns processing fee for customer-returned products in the Clothing & Accessories and Shoes & Bags categories. For more information of the promotion, please see the Frequently asked questions.

The FBA returns processing fee applies to customer-returned products sold on Amazon in categories for which Amazon offers free return shipping, including:

  • Clothing & Accessories
  • Shoes & Bags

Offering free returns to customers in these categories helps build customer trust and encourages purchases. To better reflect our costs, when customers receive free return shipping for 30 days on products in these categories, the seller will be charged a fee for each unit returned. This fee will be equivalent to the fulfillment fees for an individually shipped unit. The fee will apply to all customer returns in the above categories, except in cases where Amazon takes responsibility for damage or loss of a returned product (for example, lost or broken in transit).

See this page for FBA fees and rate structure.

How to calculate the Returns Processing Fee

The Returns Processing Fee will be equivalent to total fulfillment fee per unit. This fee will only apply to units actually returned by customers and only for products sold on Amazon in selected categories for which we offer free customer return shipping. When calculating the Returns Processing Fee, we assume a single unit per shipment. In addition, multiple products that are returned at once will be subject to the Returns Processing Fee. The fee will apply to all customer returns in the above categories, except in cases where Amazon takes responsibility for damage or loss of a returned product (for example, lost or broken in transit).

Please note that in cases where multiple units have been shipped to a customer in a single order, the Returns Processing Fee paid on a single unit may be higher than the fulfillment fees. This can occur because we assume a single unit per shipment when calculating the Returns Processing Fee.

You can use the Returns report in Seller Central to look up your historical returns, and our fee calculations above to determine the expected fee per unit. As noted above, the Returns Processing Fee only applies to returns in certain categories.

When Amazon issues a free customer return on a unit in the categories listed above, and Amazon receives that product, the seller will be assessed a fee against their account listed as a Returns Processing Fee. In the case where Amazon takes responsibility for the loss or damage to a returned product (for example, lost or broken in transit), the fee will not be assessed.

Frequently asked questions

Do I need to register to receive the benefit from this promotion?

No. This promotion will be applied automatically to return orders created between March 15, 2021 and March 31, 2022, Japan standard time.

Will this promotion apply to return orders placed before March 15, 2021?

No. When a return order is created, the fees effective on its order creation date apply. If the return is placed before March 15, 2021, the old returns processing fee will apply, even if the items are returned on or after that date.

Which Sellers are eligible for this promotion?

All sellers with active accounts in Japan marketplace are eligible for this promotion.

For eligible Sellers, which products are eligible for this promotion?

This promotion applies to all products in the Clothing & Accessories and Shoes & Bags categories and held in Amazon fulfillment centers in Japan.

When will this promotion end?

The promotion will begin on March 15, 2021, and end on March 31, 2022. Returned orders must be created during that time, to benefit from this promotion.

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