Overseas Delivery of Products by Sellers (Before Starting Overseas Deliveries)

Overseas delivery by sellers is enabled using Delivery Settings, and there are no additional handling charges for the use of this function. For more information about setting delivery methods, see our help pages Merchant Fulfillment Non-Media Export and Delivery settings for books, music, videos, and DVDs (overseas media deliveries).

Before Starting Overseas Delivery

Overseas deliveries of products other than media are considered to be large-sum products. Overseas delivery settings can be enabled for each delivery pattern by assigning SKUs to templates. If set, all SKUs assigned to the delivery pattern will be eligible for overseas shipping.

Responses to queries from overseas buyers must be in English. Before enabling overseas deliveries, you must make preparations to respond to customers in English and check which products can be exported.

Seller Profiles

Make sure that the seller profiles displayed to buyers include the following descriptions in both English and Japanese:

• Delivery charges: State whether or not the price includes customs duty and consumption tax.
• Delivery policy: Add customs duty handling information to the delivery settings.
• Enter the special products handling details

Products that can be shipped overseas

Sellers are responsible for overseas delivery of products. If exporting dangerous products, products that have not been authorized despite requiring authorization by law, or products that are prohibited from export, the seller shall be liable, so be careful. Use customs and government websites to check which products can be exported, which products require export authorization, and laws, etc. Some useful websites include:

• Japan Customs - Import and Export Procedures
• METI Export Control List of Regulations
• METI Export Control Catch-All Regulations

Additionally, the export destination (i.e., importing country) may also have import regulations. Check these before enabling overseas deliveries.