When you comply with Fulfillment by Amazon’s Packaging and prep requirements and Shipping and routing requirements and ensure that your carriers and suppliers also follow them, it enables efficient and accurate receipt and storage of your inventory at the fulfillment center.
When there are problems receiving inventory at the fulfillment center, we perform unplanned services to successfully process products into your sellable inventory. This may cause costly delays and affect your ability to sell products quickly.
See Inbound performance summary for further details on problems with shipments received in Amazon fulfillment centers and the action to take to avoid these issues in the future.
Additional coaching or product prep requires resources. For repeated instances of the same problem group, Amazon escalates your coaching level (Standard, Elevated, Critical). The first coaching level starts from Standard.
Follow the steps below to see your current coaching level and escalation criteria as your maximum permitted problem rate.
The following table provides an example of coaching level escalation and de-escalation as simulation.
We set 21-day grace period to help sellers to correct next inbound defect problems. We do not escalate you further for the same problem group.
|Problem date||Your problem rate||Coaching level||Problem quantity||Fees per unit||Total unplanned service fee||Notes|
|April 14||0.01%||Standard||2||92 JPY||184 JPY||First instance for this problem group in 4 months
|April 20||0.40%||Standard||6||92 JPY||552 JPY||No escalation
|May 10||0.50%||Elevated||5||102 JPY||510 JPY||Coaching level escalated
|June 20||0.50%||Critical||10||102 JPY||1,020 JPY||Coaching Level escalated
|Oct 25||0.20%||Elevated||5||92 JPY||460 JPY||Coaching level de-escalated
If your problem rate remains below the maximum permitted problem rate for a four-month period from the first date of escalation (June 20 in the example above), we lower your coaching level by one.
FBA currently charges fees for the following unplanned services.
|Problem Type||Unplanned Prep Service||Coaching Level|
Labeling defects and errora
Including Hiding extra barcodes and defect ASIN appliance.
|Label Unit||51 JPY||81 JPY||81 JPY|
|Poly bagging required||Enclose unit in poly bag||92 JPY||102 JPY||102 JPY|
|Bubble Wrap required||Bubble wrap unit||92 JPY||122 JPY||122 JPY|
|Taping required||Tape unit||51 JPY||81 JPY||81 JPY|
You can view all of your unplanned service fees in the following four locations:
You may submit an investigation request if you believe we charged you an unplanned service fee in error. If you do so, we will verify the current prep guidance against your specific product or the issue reported at the fulfillment center.
For more information, see the Submit an investigation request section of Inbound performance alerts and feedback.
Note: We will only consider investigation requests you submit within 14 days of the problem report date.
You can see your service fee reimbursements in the following Seller Central locations.
You should receive your reimbursement on the next scheduled Amazon payment. If you do not, view the status of the dispute in your Case Log . Search for the relevant case and click View or Respond.