Amazon provides the estimated delivery time to buyers on the offer listing and checkout pages. We base this estimate on the time between when the buyer places an order until the delivery reaches the buyer's address.
Handling time (also known as production time or Lead Time to Ship) is the time between when the buyer places the order until you hand the order over to your carrier. Handling time is part of the delivery time calculation displayed on the offer listing and checkout page.
Total Delivery Time = Handling Time + Transit Time (+ any holidays)
Default handling time is the handling time set at an account level and applies to all your products unless you specifically change the product level handling time. You can set the default handling time to either 1 business day or 2 business days (this does not affect products that have a product level handling time set).
To update the default handling time on Seller Central, follow the below steps:
If you expect to take longer than the defined default handling time to ship specific products, you can set longer handling times for these products.
There are two ways you can modify the handling time:
Customers love faster deliveries and are more likely to purchase products that have faster estimated delivery times. Products with faster estimated delivery times are also more likely to be the featured offers on product detail pages. Setting faster and accurate handling times also helps improve the delivery experience for your customers.
Expected ship date for your seller fulfilled orders is calculated based on order date + handling time. For example, if your default handling time is 1 business day, expected ship date for orders placed till 12 midnight will be the next business day. It is important to confirm the shipment of orders by the expected ship date to meet the Late Shipment Rate (LSR) requirements for your account. Not meeting the LSR requirement may result in account deactivation. For more details, see Late Shipment Rate.
No. Orders for Seller Fulfilled Prime (SFP) and Premium Shipping (Same Day Delivery, Next Day Delivery, and Two Day Delivery) should be shipped on the same day as long as the order is received before the order cut-off time. For more details, see How to process Seller Fulfilled Prime orders and Order fulfillment settings.
Transit time is the time elapsed between when you hand the shipment over to your carrier until its delivery to the customer’s address. You can modify the transit times for your SKUs by editing your shipping templates. To learn more, see Create, edit, or delete shipping templates.
Amazon generates handling time recommendations for a product based on your overall delivery performance, your actual delivery performance for that product, and delivery performance of similar products on Amazon. The recommendations are refreshed monthly and are based on the prior month’s handling time historical performance to reflect the most recent fulfillment capabilities.
We encourage you to regularly monitor and update your handling times recommendations. Setting more accurate handling times will enable more accurate estimated delivery dates to customers.
To view and configure your recommended handling times, please follow the below steps: