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This article applies to selling in: Japan

Images that cannot be registered

Although there are several reasons for display issues with an image, the most common reasons are the product has no product code (JAN code) or the product needs an approval before you can list. If you are having a problem with adding an image, read below examples and ensure that all the requirements are met.

Are you creating a new listing?

When you add an image while creating a new listing, file name will be displayed in the Image Management window but the image cannot be previewed. The image will become viewable when product listing is complete. If you see the message "being processed in the background", that means your image has been added successfully.

Alternatively, you can first create the product page before you add the image, by following the procedure below. Note that it can take up to 24 hours before the image appears on the website.


  1. Click Manage Inventory in the Inventory tab.
  2. Search for the relevant product, and click Manage Images from the Edit pull-down menu.
  3. Click the Upload button displayed in the Main Images frame.
  4. Select the image to be uploaded.
  5. When the image is displayed in the selected frame, click the Save and finish button to finish editing.

Do you want to sell a product that requires approval before listing?

See this Help page for details on products requiring approval.

Do you want to sell a product that does not have a JAN Code?

See this Help page for details on products codes including JAN and UPC.

Image sizes are not within the specifications

Make your image at least 500 pixels on the longest side. The recommended image size is 500 x 500 pixels.

To use the Zoom functionality, the longest side must be at least 1000 pixels. For clothes, fashion & accessories, shoes & bags, watches, and jewelry, it is recommended that the longest side of the images to be at least 1001 pixels (for the zoom function use). See details from Product image requirement .

Image format is not supported

Supported file formats are JPEG (.jpg), GIF (.gif), and PNG(.png).

System environment is not supported

Check your system environment with Recommended System Environments.

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