This article applies to selling in: Japan
New Seller FAQ
Account settings
- I would like to change login credentials
- I need to submit documentation for seller identity verification (Japanese)
- What is Two-Step Verification?
- Two-Step Verification FAQ
- Professional and Individual selling plans, and how to switch selling plan
- I would like to close my seller account
- Update my bank account information for payment
- Update my credit card information
- Grant access to employees and/or co-owners
Listing products
- Add a product one by one
- List products in bulk - download inventory file and fill in product information
- List products in bulk - upload inventory file
- List products that do not have a GTIN (UPC, EAN, JAN, or ISBN)
Maintain orders
- How do I check my order?
- How can I contact a buyer?
- How to use Cash On Delivery?
- Order cancellations
- Manage Orders FAQ
Return and refund
- A buyer wants to return an item. What should I do?
- Process the return request
- Refunded the wrong amount or wrong order accidentally
- Frequently asked questions about returns, refunds, and cancellations
Payment to sellers
- How does Amazon transfers payments?
- When will I be paid?
- I would like to get paid faster
- Why didn't I get paid?
Other features
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