Here you can learn how to manage Cash On Delivery and Convenience Store Payment orders, shipments, payments, refunds, and other related features.
If you use your own system or tool for order management, make sure that your system can process Cash On Delivery orders before you activate the feature. If you manage orders using the Order Report or a feed, make following changes to your system accordingly.
Changes with the Cash On Delivery feature:
Before you activate the Cash On Delivery feature, make sure your system can support the addition of new columns. If above changes are not applied to your system appropriately, Cash On Delivery orders may not be processed. Please note that even if you deactivate the Cash On Delivery feature, the newly added columns will not be removed automatically.
You need to confirm shipment without delay or it may result in the suspension of your seller account.
You are allowed to charge only for the collectable amount of the Cash On Delivery order. This is the amount indicated on the Manage Orders page, Order Reports, and Packing Slips. If you charge the buyer more than the indicated amount, your seller account may be suspended.
Buyers can use Amazon Gift Card or Amazon Points to prepay a part of the payment, which will be deducted from the total collectible amount of the order. You will receive the prepaid amount from Amazon Payment in the same way as credit card payments.
It is your responsibility to collect the payment from the buyer through a shipping carrier. Please note that Amazon does not take any responsibility in the event that COD orders were not processed appropriately or you fail to collect the payment.
If you have products for which Cash On Delivery or Convenience Store Payment cannot be applied (such as expensive products), you can deactivate the Cash On Delivery feature for the individual SKUs.
Click the Offer tab on the Add a Product page. Then remove the check next to Cash On Delivery under Optional Payment Settings, and click the Save and finish button. It can take about 15 minutes for the change to be reflected.
Even if you use the Inventory Loader file or Inventory file to update your product information, you can activate/deactivate the Cash On Delivery or Convenience Store Payment feature for specific SKUs individually. Download the latest Inventory file template and specify an appropriate value for the payment method in the "excluded payment method (optional-payment-type-exclusion)" column based on the data definition tab information.
If you activate the Cash On Delivery payment method, "excluded payment method" (optional-payment-type-exclusion) is displayed in the last column of the Inventory Reports noted below.
When you deactivate the Cash On Delivery or Convenience Store Payment method for a certain SKU, one of the following values is displayed in the column. If the column is blank, it means that no payment method has been deactivated.
|cash_on_delivery||Cash On Delivery deactivated|
|cvs||Convenience Store Payment deactivated|
|cash_on_delivery,cvs||Both Cash On Delivery and Convenience Store Payment deactivated|
You can manage Cash On Delivery orders on the Manage Orders page or using a feed.
For Cash On Delivery orders, "Cash On Delivery" is displayed in the Order ID field on the Manage Orders page.
As Cash On Delivery order management is different from other orders, you may want to search for Cash On Delivery orders only, in order to process them all at once. To display Cash On Delivery orders only, use Payment Method as a search condition in the search box, and select Cash On Delivery option.
To confirm shipment for Cash On Delivery orders, check the box next to "This is a Cash On Delivery order. The amount to collect is XX JPY." displayed on the Shipping Confirmation page. By checking the box, you can reconfirm that the order is a Cash On Delivery order. All COD orders requireTracking IDs. When you have multiple shipments in a single order, you will need an individual Tracking ID for each shipment. These individual Tracking IDs may or may not be all identical, depending on the shipping carrier you use.
Buyers pay Cash On Delivery fee defined by Amazon. The fee is divided proportionally among the items in an order, and is displayed on each item line on the Order Detail page. The total amount of the Cash On Delivery fee is displayed to the buyer when the order is placed, and the same amount is also indicated on the packing slip. When a shipment is confirmed for a Cash On Delivery order, Amazon charges the referral fee to your seller account.
When you activate the Cash On Delivery feature, the following four columns are added to the Order Report, Pending Order Report, and Unshipped Order Report. For Cash On Delivery orders, the following values are displayed as appropriate.
|Payment Method (payment-method)|| Payment method selected by the buyer.
COD: Cash On Delivery
(Blank): Other payment method
|Cash On Delivery Collectible Amount (cod-collectible-amount)|| Amount to be collected through a carrier.
When a partial amount is prepaid, the amount here is the total amount minus the prepaid amount. When multiple items are included in one order, the total amount of the order is displayed on each item line.
|Prepaid amount (already-paid)|| Partial amount prepaid by a buyer using Amazon Gift Cards or Amazon Points.
Because the prepaid amount will be paid by Amazon separately, do not collect this amount from the buyer. When multiple items are included in one order, the total amount of the order is displayed on each item line.
|Cash On Delivery fee (payment-method-fee)|| Cash On Delivery fee.
When multiple items are included in one order, the fee is divided proportionally among the items and displayed on the respective lines. The sum total of the amounts of each of the item lines becomes the total amount of the order.
You must specify "DirectPayment" in the cod-collection-method column for Cash On Delivery orders. If you submit a Shipping Confirmation feed without specifying the value, an operation error will occur. Please be sure to specify "DirectPayment" for Cash On Delivery orders.
Please download the latest Shipping Confirmation template and refer to the data definition.
If a buyer returns a Cash On Delivery order, you are required to refund the product charge to the buyer. When a refund is issued, Amazon refunds the amount to the buyer as Amazon Gift Card, bank transfer, or a combination of both and the refunded amount is deducted from your seller account. If Amazon Points are used for payment, the points used will be refunded to the buyer's account.
Refunds can be issued from the Manage Orders page or by feed.
When you issue a refund for Cash On Delivery orders, you also need to refund the Cash On Delivery handling fee to the buyer. For an order with multiple items, the handling fee is prorated to each item so a partial refund for the handling fee is possible. To issue a refund for COD handling fee, go to Manage Orders and select Partial Order tab.
Before you issue a refund, confirm the order details and check the box next to "I acknowledge that this is a Cash On Delivery order."
In the event that an item is returned due to Shipping Address Undeliverable or Refused Delivery, issue a full refund by specifying the corresponding reason for the refund, and check the box to confirm that it is a Cash On Delivery order.
Order Update (Refund) template
The latest Order Update template includes columns related to Cash On Delivery. Before submitting a feed for refunds, make sure the payment amount for the Cash On Delivery orders has been collected. When a refund is issued for Cash On Delivery orders, specify the values noted below.
If you activate the Cash On Delivery feature, you can see the amount collected (or to be collected) from a buyer in the Payment Amount field on the Payment Summary, Payment Transactions and Payment Transaction Detail pages.
For Cash On Delivery orders, you can see the amount to be collected from a buyer on the Payment Transaction Detail page, and you can also see the amount to be reflected in your balance. If a buyer has paid only by the Cash On Delivery payment method, the Amazon fees and the Cash On Delivery collectible amount are displayed with a minus.
If a buyer made a partial payment in advance with Amazon Gift Cards or Amazon Points, the prepaid amount will be reported to your account as sales and the referral fee is charged to your seller account. Your funds increase or decrease depending on the amount paid using Amazon Gift Cards or Amazon Points.
Settlement Report format remains unchanged even if you activate the Cash On Delivery feature. If there are Cash On Delivery transactions, COD code will be displayed in the following columns with corresponding amount.
|price-type||COD (Cash on Delivery)|
|price-amount||The amount corresponding to price-type|
|direct-payment-type||CollectOnDeliveryRevenue (Sales from Cash On Delivery orders)|
|direct-payment-amount||The amount corresponding to direct-payment-type|
For Cash On Delivery orders, Amazon Points will be granted to the buyer 45 days after the seller confirms the shipment in Seller Central.
Please refer to the following help pages for managing Cash On Delivery orders and other related topics:
To see the Help page on Cash On Delivery for customers, visit the following: